TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey
Estimated value
£3.4m
Awarded value
£3.4m
Suppliers
1
Lots
1
Published
01 Mar 2016
Description
Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience.
Scope
- Reference
- TfL 90865 Lot 2: Task B
- Total value
- £3,436,383 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2015 to 31 Mar 2019
- CPV classifications
- 79311000
Submission & procedure
- Submission deadline
- 31 Mar 2015, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£3.4m
Award date
31 Mar 2015
Contract start
31 Mar 2015
Contract end
31 Mar 2019
Awarded suppliers· 1 supplier
Awarded 31 Mar 2015 · Contract period 31 Mar 2015 — 31 Mar 2019
Other contracts from Transport for London
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to GfK NOP Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
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|---|---|---|---|
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