Customer Research and Insight Services - Lot 2 Task H - Visitor Centres Mystery Shopping Surveys (MSS)
Estimated value
£160k
Awarded value
£160k
Suppliers
1
Lots
1
Published
08 Apr 2016
Description
TfL is seeking to appoint a research agency to implement, manage and develop TfL’s Contact Centres mystery shopping programme. The successful agency will work closely with TfL’s Customer Research & Insight team and TfL’s internal clients to deliver a focused, efficient, valid, timely and cost effective programme of work. The research is to be conducted using mystery shopping survey techniques to meet the following business objectives: • To provide actionable and responsive research tools to enable TfL to deliver excellent customer service • To monitor customer facing assets • To ensure Customer Service Delivery Standards are being met • To provide performance data for Key Performance Indicators
Scope
- Reference
- TFL 90865 - Lot 2 Task H
- Total value
- £160,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jun 2015 to 31 Mar 2019
- CPV classifications
- 79311000
Submission & procedure
- Submission deadline
- 30 Jun 2015, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£160k
Award date
30 Jun 2015
Contract start
30 Jun 2015
Contract end
31 Mar 2019
Awarded suppliers· 1 supplier
Awarded 30 Jun 2015 · Contract period 30 Jun 2015 — 31 Mar 2019
Other contracts from Transport for London
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to GfK NOP Ltd Level 18· 10
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|---|---|---|---|
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