ANNUAL SUPPORT & MAINTENCE OF ASSYSNET
Estimated value
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Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
16 Dec 2025
Description
Maintenance, support and licensing for our IFS Assyst IT Service Management (ITSM) and Enterprise Service Management (ESM) solution.
Scope
- Reference
- OPEN04122025180916
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - without competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
IA
CH 03277022
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Gateshead Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD· 9
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| IT Service Management Software | contract | — | 03 Mar 2026 |
| Information Technology Service Management (ITSM) Solution | contract | — | 23 Sept 2025 |
| 24-010 Information Technology Service Management (ITSM) Solution | contract | £25k | 18 Oct 2024 |
| ESM Software Solution | contract | — | 13 Oct 2023 |
| ESM Software Solution | contract | £248k | 13 Oct 2023 |
| Software as a Service - Service Desk Software | contract | £115k | 27 Sept 2023 |
| ANNUAL SUPPORT & MAINTENCE OF ASSYSNET | contract | — | 13 Apr 2023 |
| Assyst CRM | contract | — | 29 Mar 2023 |
| ANNUAL SUPPORT & MAINTENCE OF ASSYSNET | contract | £83k | 08 Feb 2023 |