Contract Award for Freshworks ITSM Software
Royal Borough of Kensington and ChelseacontractContracts Finder ↗Ref BIP1009350320VCSE suitablecomplete
Estimated value
£340k
Awarded value
£340k
Awarded 24 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
26 Jan 2026
Deadline 24 Nov 2025
Description
The provision of ITSM Software
Scope
- Reference
- BIP1009350320
- Total value
- £340,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Jan 2026 to 01 Jan 2030
- CPV classifications
- 48000000
- Particular suitability
- Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 24 Nov 2025, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£340k
Award date
24 Nov 2025
Contract start
01 Jan 2026
Contract end
01 Jan 2030
Awarded to
Awarded suppliers· 1 supplier
Awarded 24 Nov 2025 · Contract period 01 Jan 2026 — 01 Jan 2030
Award value
£340k
Other contracts from Royal Borough of Kensington and Chelsea
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Freshworks Inc· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Device 42 | contract | £118k | 15 Jul 2026 |
| DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027 | contract | £10k | 14 Apr 2026 |
| PAHT - ITSM Software Project | contract | £574k | 13 Apr 2026 |
| Workforce, Training and Education IT Service Desk | contract | £371k | 02 Apr 2026 |
| Service Desk Software - Knowledge Services & Library | contract | £39k | 02 Apr 2026 |
| Information Technology Service Management(ITSM) | contract | £144k | 02 Apr 2026 |
| GB-Hull: IT Service Desk | contract | £58k | 02 Apr 2026 |
| Contract for the provision of IBCA Digital Service Management Tooling | contract | £279k | 22 Dec 2025 |
| Freshservice Subscription | contract | £36k | 12 Dec 2025 |
| Service Management Tool - Support Hubs | contract | £479k | 04 Dec 2025 |