Freshservice Subscription
Estimated value
£36k
Awarded value
£36k
Awarded 02 Aug 2025
Suppliers
1
Lots
1
1 awarded
Published
12 Dec 2025
Deadline 01 May 2025
Description
Service Desk platform for users to raise and monitor request forms.
Scope
- Reference
- RM1557Z
- Total value
- £36,020 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 10 Aug 2025 to 10 Aug 2028
- CPV classifications
- 48800000
Submission & procedure
- Submission deadline
- 01 May 2025, 10:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£36k
Award date
02 Aug 2025
Contract start
10 Aug 2025
Contract end
10 Aug 2028
Awarded to
Awarded suppliers· 1 supplier
Awarded 02 Aug 2025 · Contract period 10 Aug 2025 — 10 Aug 2028
Award value
£36k
Other contracts from Ipswich Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Freshworks Inc· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Device 42 | contract | £118k | 15 Jul 2026 |
| DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027 | contract | £10k | 14 Apr 2026 |
| PAHT - ITSM Software Project | contract | £574k | 13 Apr 2026 |
| Workforce, Training and Education IT Service Desk | contract | £371k | 02 Apr 2026 |
| Service Desk Software - Knowledge Services & Library | contract | £39k | 02 Apr 2026 |
| Information Technology Service Management(ITSM) | contract | £144k | 02 Apr 2026 |
| GB-Hull: IT Service Desk | contract | £58k | 02 Apr 2026 |
| Contract Award for Freshworks ITSM Software | contract | £340k | 26 Jan 2026 |
| Contract for the provision of IBCA Digital Service Management Tooling | contract | £279k | 22 Dec 2025 |
| Service Management Tool - Support Hubs | contract | £479k | 04 Dec 2025 |