Workforce Management Systems
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
10 Oct 2025
Description
Licences and support, Workforce management software. This has been in use in Orbit, primarily in Customer Care, for c.4years. The software enables efficient and intelligent workforce planning, scheduling and management of leave, personal development etc. It also facilitates use self-service, leave requests etc. It is integral to running an efficient and effective contact centre operation.
Scope
- Reference
- ocds-h6vhtk-05ac6e
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - limited competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from ORBIT GROUP LIMITED
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to BUSINESS SYSTEMS (U.K.) LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
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|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Supplementary Service for Asylum Digital Interview | contract | — | 02 Jun 2026 |
| Rotageek -26/28 | contract | — | 03 Mar 2026 |
| Teleopti Workforce Management -Kent | contract | £81k | 28 Nov 2025 |
| Strata Contact Centre | contract | — | 16 Dec 2024 |
| Strata Contact Centre | contract | £462k | 16 Dec 2024 |
| Interview Under Caution (IUC) - Digital Recording Service | contract | £1.3m | 21 Nov 2024 |
| Workforce Management Software | contract | £321k | 13 Nov 2024 |
| Workforce Management Software Essex | contract | £377k | 29 Dec 2023 |
| Voice Recording Services | contract | £341k | 26 Apr 2023 |