PS.

PR2253 - Digital Ombudsman

Parliamentary and Health Service OmbudsmancontractContracts Finder ↗Ref PAHSO001-DN777880-75124297SME suitablecomplete

Estimated value

£4.5m

Awarded value

£4.5m

Awarded 20 May 2025

Suppliers

1

Lots

1

1 awarded

Published

11 Jun 2025

Deadline 25 Apr 2025

Description

The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.

Scope

Reference
PAHSO001-DN777880-75124297
Total value
£4,500,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
08 Jun 2025 to 07 Jun 2027
CPV classifications
72200000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
25 Apr 2025, 11:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£4.5m

Award date

20 May 2025

Contract start

08 Jun 2025

Contract end

07 Jun 2027

Awarded to
RL
Reply Limited