CBMDC 462 - automated telephony call routing solution
City of Bradford Metropolitan District CouncilcontractContracts Finder ↗Ref 20260312100022-103277complete
Estimated value
£70k
Awarded value
£41k
Awarded 09 Mar 2026
Suppliers
1
Lots
1
1 awarded
Published
12 Mar 2026
Deadline 13 Feb 2026
Description
Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension
Scope
- Reference
- 20260312100022-103277
- Total value
- £70,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 30 Mar 2028
- CPV classifications
- 32543000 79512000 72000000
Submission & procedure
- Submission deadline
- 13 Feb 2026, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£41k
Award date
09 Mar 2026
Contract start
31 Mar 2026
Contract end
30 Mar 2028
Awarded to