PS.

CBMDC 462 - automated telephony call routing solution

City of Bradford Metropolitan District CouncilcontractContracts Finder ↗Ref 20260312100022-103277complete

Estimated value

£70k

Awarded value

£41k

Awarded 09 Mar 2026

Suppliers

1

Lots

1

1 awarded

Published

12 Mar 2026

Deadline 13 Feb 2026

Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

Scope

Reference
20260312100022-103277
Total value
£70,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
31 Mar 2026 to 30 Mar 2028
CPV classifications
32543000 79512000 72000000

Submission & procedure

Submission deadline
13 Feb 2026, 12:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£41k

Award date

09 Mar 2026

Contract start

31 Mar 2026

Contract end

30 Mar 2028

Awarded to
NT
NETCALL TECHNOLOGY LTD