Interactive Voice Recording
Estimated value
£78k
Awarded value
£78k
Awarded 24 Feb 2023
Suppliers
1
Lots
1
1 awarded
Published
09 May 2023
Deadline 12 Jan 2023
Description
Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages
Scope
- Reference
- LBBRENT001-DN649615-05140032
- Total value
- £78,450 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 02 Apr 2023 to 01 Apr 2026
- CPV classifications
- 48500000 32342450
Submission & procedure
- Submission deadline
- 12 Jan 2023, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£78k
Award date
24 Feb 2023
Contract start
02 Apr 2023
Contract end
01 Apr 2026
Awarded suppliers· 1 supplier
Awarded 24 Feb 2023 · Contract period 02 Apr 2023 — 01 Apr 2026
Award value
£78k
Other contracts from London Borough of Brent
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Premier Business Audio Limited (Trading as Premier CX)· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| PremierCX IVR and Video 2 year contract (con_30997) | contract | — | 19 Mar 2026 |
| Video and Contact Centre Audio Managed Service | contract | — | 18 Nov 2025 |
| PremierCX 2425 Contract (con_27853) | contract | — | 17 Jul 2025 |
| GB-London: CON-21-033 Recorded Voice | contract | £41k | 08 Jul 2021 |
| Cambridge City Council - On-hold Music Services 2020 | call off | £50k | 10 Dec 2020 |
| Contact Centre messaging and music on hold provider | contract | £24k | 08 Dec 2017 |