Interactive Voice Recording
Estimated value
£78k
Awarded value
£78k
Awarded 24 Feb 2023
Suppliers
1
Lots
1
1 awarded
Published
09 May 2023
Deadline 12 Jan 2023
Description
Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages
Scope
- Reference
- LBBRENT001-DN649615-05140032
- Total value
- £78,450 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 02 Apr 2023 to 01 Apr 2026
- CPV classifications
- 48500000 32342450
Submission & procedure
- Submission deadline
- 12 Jan 2023, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£78k
Award date
24 Feb 2023
Contract start
02 Apr 2023
Contract end
01 Apr 2026