Contact Centre messaging and music on hold provider
Estimated value
£24k
Awarded value
£24k
Suppliers
1
Lots
1
Published
08 Dec 2017
Description
Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: # Designated & Experienced Account Management # Dedicated & Experienced Studio Help Desk # Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required # Professional Voice Artists # High Quality Recordings to Contact Centre Standards # Secure Delivery of Recordings via FTP # Guaranteed Voice Availability # Access to, and use of, non copyright Music on Hold
Scope
- Reference
- CAMBDC001-DN285981-65958913
- Total value
- £24,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2017 to 01 Dec 2020
- CPV classifications
- 32500000 48210000 48500000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 10 Sept 2017, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£24k
Award date
11 Oct 2017
Contract start
01 Dec 2017
Contract end
01 Dec 2020