PS.

Corporate Services ITSM Software

Lincolnshire County CouncilcontractContracts Finder ↗Ref LINCOLN001-DN721356-39477588SME suitableVCSE suitablecomplete

Estimated value

£141k

Awarded value

£141k

Awarded 09 Jan 2024

Suppliers

1

Lots

1

1 awarded

Published

25 Apr 2024

Deadline 03 Jan 2024

Description

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems. The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting. Procured via Crown Commercial Services G-Cloud 13 Framework (RM1557.13)

Scope

Reference
LINCOLN001-DN721356-39477588
Total value
£141,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
15 Jan 2024 to 14 Jan 2027
CPV classifications
48781000
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Submission & procedure

Submission deadline
03 Jan 2024, 11:59 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£141k

Award date

09 Jan 2024

Contract start

15 Jan 2024

Contract end

14 Jan 2027

Awarded to
FI
Freshworks Inc.