TOPdesk Cloud Software
Estimated value
£127k
Awarded value
£127k
Awarded 30 Sept 2025
Suppliers
1
Lots
1
1 awarded
Published
05 Jan 2026
Deadline 01 Oct 2025
Description
270 Licensed Operators on the TOPdesk Engaged package, for a 2-year contract term, including Ebbot Live Chat & AI Chatbot
Scope
- Reference
- 1202
- Total value
- £127,182 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Nov 2025 to 30 Oct 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 01 Oct 2025, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£127k
Award date
30 Sept 2025
Contract start
01 Nov 2025
Contract end
30 Oct 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 30 Sept 2025 · Contract period 01 Nov 2025 — 30 Oct 2027
Award value
£127k
Other contracts from ASTON UNIVERSITY
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to TOPdesk UK Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Provision of an IT Service Management (ITSM) system for SCW 2026 | contract | £127k | 10 Jul 2026 |
| IT Service Management | contract | — | 08 Apr 2026 |
| DCH Service Desk System | contract | £73k | 29 Dec 2025 |
| Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management | contract | — | 22 Dec 2025 |
| IT Magement Service Tool | contract | — | 27 May 2025 |
| UKRI-4980 Inventory Database Platform | contract | — | 19 May 2025 |
| GB-Norwich: IT Service Management | contract | £48k | 30 Apr 2025 |
| TOPdesk Cloud Software | contract | — | 09 Apr 2025 |
| TopDesk Platform | contract | — | 31 Mar 2025 |
| Provision of TOPdesk Cloud Software | contract | — | 21 Feb 2025 |