IT Magement Service Tool
General Pharmaceutical CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-052696Procurement Act 2023active
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
27 May 2025
Description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Scope
- Reference
- GPhC140QC
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - limited competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
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Award date
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Contract start
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Awarded to