PS.

IT Magement Service Tool

General Pharmaceutical CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-052696Procurement Act 2023active

Estimated value

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Awarded value

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Suppliers

1

1 SME

Lots

1

1 awarded

Published

27 May 2025

Description

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Scope

Reference
GPhC140QC
Commercial tool
Standalone contract

Submission & procedure

Procedure
Below threshold - limited competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

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Award date

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Contract start

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Contract end

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Awarded to
TU
TOPDESK UK LIMITED
CH 05396062
SME