PS.

Estimated value

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services

Awarded value

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Suppliers

1

Lots

1

1 awarded

Published

14 Jan 2026

Description

ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Scope

Reference
NSS00325
Commercial tool
Standalone contract
Main category
services
CPV classifications
72000000
Contract locations
Scotland

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
——price—

Submission & procedure

Procedure
Award procedure without prior publication of a call for competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

—

Award date

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Contract start

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Contract end

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Awarded to
SE
ServiceNow