Omnichannel Contact Centre Solution Procurement
Estimated value
£222k
Awarded value
£222k
Awarded 17 Apr 2023
Suppliers
1
Lots
1
1 awarded
Published
30 Jun 2023
Deadline 17 Mar 2023
Description
The Authority is seeking the provision of Omnichannel Contact Centre Solution' Services for a period of 4 years with the option to extend for a further 12-months extension period. This contract was awarded after further competition via the RM3808 Network Services 2 Framework.
Scope
- Reference
- Social Work England 10437
- Total value
- £222,099.6 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 05 Jul 2023 to 04 Jul 2027
- CPV classifications
- 72222300
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 17 Mar 2023, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£222k
Award date
17 Apr 2023
Contract start
05 Jul 2023
Contract end
04 Jul 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 17 Apr 2023 · Contract period 05 Jul 2023 — 04 Jul 2027
Award value
£222k
Other contracts from Social Work England
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Britannic Technologies Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Customer Service Software | contract | £36k | 16 Mar 2026 |
| Telecoms Network and Infrastructure Framework | contract | — | 04 Feb 2026 |
| Managed Telephony and associated services | contract | — | 13 Jan 2026 |
| Britannic Managed Service | contract | — | 28 Oct 2025 |
| Britannic Managed Service | contract | — | 28 Oct 2025 |
| YPO - 001229 Network Connectivity and Telecommunication Solutions II | contract | — | 03 Apr 2025 |
| YPO - 001229 Network Connectivity and Telecommunication Solutions II | call off | £18.8m | 26 Mar 2025 |
| WCC - Contact Centre Telephony | contract | £755k | 04 Apr 2023 |
| Telephone Cloud Service Solution | contract | — | 31 Mar 2023 |
| Telephone Cloud Service Solution | contract | £1.2m | 31 Mar 2023 |