Provision of Customer Research Partner
Estimated value
—
Awarded value
—
Suppliers
1
Lots
2
Published
16 May 2025
Description
Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots
Scope
- Reference
- PDT-25-11
- Commercial tool
- Standalone contract
- Contract dates
Contract to be re-procured upon expiry
- Main category
- services
- CPV classifications
- 7934231079300000
- Contract locations
- North West England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60% | quality | — |
| Cost | 40% | cost | — |
Submission & procedure
- Procedure
- Open procedure
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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Lots · 2 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Customer Research (Perception Surveys) | £130k | cancelled |
| 2 | Transaction Satisfaction Survey Platform | £90k | cancelled |
Award 1· 1 supplier
Awarded —
Award 2· 0 suppliers
Awarded —
Total lots
2
Awarded
2
Estimated total
£220k
Awarded total
—
Customer Research (Perception Surveys)
Start
—
End
—
Estimated
£130k
CPV
Transaction Satisfaction Survey Platform
Start
—
End
—
Estimated
£90k
CPV
Other contracts from Plus Dane Housing Limited
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Acuity Research & Practice Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| TSM survey | contract | — | 09 Jun 2026 |
| TSM survey | contract | — | 09 Jun 2026 |
| Tenant Satisfaction Measures Solution | contract | — | 08 May 2026 |
| Tenant Satisfaction Measures (TSM) Surveys - AWARD | contract | — | 24 Mar 2026 |
| Tenants Satisfaction Measures Survey | contract | — | 18 Dec 2025 |
| East Suffolk Council Tenant Census | contract | £25k | 14 Jul 2025 |
| Customer Transactional Surveys 2025 | contract | £82k | 16 Jun 2025 |
| Provision of Customer Research Partner | contract | £220k | 19 May 2025 |
| GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback | contract | £57k | 29 Apr 2025 |
| Resident perception/satisfaction surveys | contract | £216k | 11 Apr 2025 |