Tenant Satisfaction Measures Solution
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
08 May 2026
Description
Procure a Tenant Satisfaction Measures (TSM) provider for the Collection, Management, Analysis and Reporting of Regulatory Satisfaction Indicators in line with the Housing Ombudsman and Regulator of Social Housing (RSH) Framework.
Scope
- Reference
- AG-TR-29-2025
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - limited competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from ACCENT HOUSING LIMITED
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to ACUITY RESEARCH & PRACTICE LTD.· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| TSM survey | contract | — | 09 Jun 2026 |
| TSM survey | contract | — | 09 Jun 2026 |
| Tenant Satisfaction Measures (TSM) Surveys - AWARD | contract | — | 24 Mar 2026 |
| Tenants Satisfaction Measures Survey | contract | — | 18 Dec 2025 |
| East Suffolk Council Tenant Census | contract | £25k | 14 Jul 2025 |
| Customer Transactional Surveys 2025 | contract | £82k | 16 Jun 2025 |
| Provision of Customer Research Partner | contract | £220k | 19 May 2025 |
| Provision of Customer Research Partner | contract | — | 16 May 2025 |
| GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback | contract | £57k | 29 Apr 2025 |
| Resident perception/satisfaction surveys | contract | £216k | 11 Apr 2025 |