MHCLG Contact Centre First Line Support Services
Ministry of Housing, Communities and Local GovernmentcontractContracts Finder ↗Ref CPD4130014SME suitablecomplete
Estimated value
£12.0m
Awarded value
£12.0m
Awarded 28 Oct 2025
Suppliers
1
Lots
1
1 awarded
Published
29 Oct 2025
Deadline 04 Sept 2025
Description
This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Scope
- Reference
- CPD4130014
- Total value
- £12,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2025 to 29 Sept 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 04 Sept 2025, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£12.0m
Award date
28 Oct 2025
Contract start
30 Sept 2025
Contract end
29 Sept 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 28 Oct 2025 · Contract period 30 Sept 2025 — 29 Sept 2027
Award value
£12.0m
Other contracts from Ministry of Housing, Communities and Local Government
Full notice and award history for this contracting authority is on the buyer profile.
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