Annual Support Service for the Complaints Case Management System
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
31 Mar 2025
Description
The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.
Scope
- Reference
- ocds-h6vhtk-04fae8
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - without competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Surrey County Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to ROL Solutions Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Case Tracker | contract | — | 10 Jun 2026 |
| Customer Feedback and Insight Platform | contract | £35k | 17 Apr 2026 |
| ITEP0988 - ECHO (Every Customer Has an Opinion) | contract | £227k | 22 Oct 2025 |
| Homes England - Customer Feedback Platform | contract | £138k | 07 Aug 2025 |
| Corporate case management and complaints system | contract | £164k | 30 Aug 2024 |
| CaseTracker Case management solution | contract | £131k | 21 Mar 2024 |
| 2324-0087-Corporate Case Management and complaints System | contract | £164k | 30 Nov 2023 |
| Multi-channel solution, customer feedback (GovMetric) | contract | £58k | 19 May 2022 |
| Homes England - Help to Buy Business Case Light Template | contract | £42k | 31 Mar 2022 |