GB-London: CON-22-244 Calabrio Service
Estimated value
£86k
Awarded value
£86k
Awarded 24 Apr 2023
Suppliers
1
Lots
1
1 awarded
Published
21 Jun 2023
Deadline 24 Apr 2023
Description
This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms. (initial purchase plus PAYG licenses). 2nd line support.
Scope
- Reference
- BIP790585562
- Total value
- £85,680 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2023 to 30 Jul 2024
- CPV classifications
- 48330000
Submission & procedure
- Submission deadline
- 24 Apr 2023, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£86k
Award date
24 Apr 2023
Contract start
31 Jul 2023
Contract end
30 Jul 2024
Awarded to
Awarded suppliers· 1 supplier
Awarded 24 Apr 2023 · Contract period 31 Jul 2023 — 30 Jul 2024
Award value
£86k
Other contracts from Financial Conduct Authority
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Cirrus Response Limited· 6
Cross-buyer view of this supplier's public-sector wins.
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|---|---|---|---|
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| Framework for the Provision of Telecommunications and Associated Services | contract | £20.0m | 30 Apr 2018 |
| Cafcass Call Centre Procurement | contract | £82k | 24 Feb 2017 |