Concessions Contact Handling Services
Estimated value
£14.3m
Awarded value
£14.3m
Awarded 17 Feb 2026
Suppliers
1
Lots
1
1 awarded
Published
04 Mar 2026
Deadline 21 Nov 2025
Description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Scope
- Reference
- TfL_96840
- Total value
- £14,279,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 29 Mar 2026 to 29 Mar 2030
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 21 Nov 2025, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£14.3m
Award date
17 Feb 2026
Contract start
29 Mar 2026
Contract end
29 Mar 2030
Awarded to