Concessions Contact Handling Services
Estimated value
£14.3m
Awarded value
£14.3m
Awarded 17 Feb 2026
Suppliers
1
Lots
1
1 awarded
Published
04 Mar 2026
Deadline 21 Nov 2025
Other contracts from Transport for London· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Abbeywood stabling Concept Design Contract | contract | — | 01 May 2026 |
| Axle Counter Power Supply Unit Design | contract | £133k | 29 Apr 2026 |
| Administration of FORS | contract | £63.0m | 28 Apr 2026 |
| Jubilee Vehicle Underframe Modification (JVUM) Lot 2 Drawgear modification - concept- design - prototype | contract | — | 30 Mar 2026 |
| SAP Cloud Services and Associated Subscriptions | contract | £6.7m | 20 Mar 2026 |
| Bakerloo Line Upgrade Stage 1 Infrastructure Works | contract | — | 17 Mar 2026 |
| Track Welding and Grinding Services | contract | £98.0m | 13 Mar 2026 |
| Supply of Labour for Track Welding and Grinding | contract | £12.8m | 13 Mar 2026 |
| Elizabeth Line Controlled Environment Door Inspections & Reactive Maintenance and Door Remedials | contract | £3.2m | 20 Nov 2025 |
| Pan Fleet - Repair of Rotating Machines | contract | £1.8m | 20 Nov 2025 |
Other contracts awarded to Journeycall Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Oyster Cards Contact Handling Services | contract | £11.5m | 27 Feb 2026 |
| Oyster Cards Fulfilment Services | contract | £600k | 27 Feb 2026 |
| Out-of-Hours Customer Support Services | contract | — | 26 Nov 2025 |
| Contact Centre Services | contract | — | 17 Nov 2023 |
| TfL 95743 Contact Centre Outsourced Services Framework | contract | — | 05 Oct 2023 |
| Batch 9 Call off Contract - Cycle Hire Contact Centre | contract | £2.5m | 03 Mar 2022 |
| National Contact Centre | contract | — | 12 Jan 2022 |
| TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production | contract | £8.7m | 06 May 2021 |
| Additional Call Centre Capacity | contract | — | 15 Feb 2021 |
| Batch 5 Oyster Correspondence | contract | £2.5m | 30 Nov 2018 |