Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
Estimated value
—
Awarded value
£5.2m
Awarded 21 May 2026
Suppliers
1
Lots
1
1 awarded
Published
26 May 2026
Description
Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.
Scope
- Reference
- 1010982866
- Commercial tool
- Call-off from a framework
Submission & procedure
- Procedure
- Award under framework
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£5.2m
Award date
21 May 2026
Contract start
30 Sept 2026
Contract end
30 Sept 2029
Awarded to
CN
CH 03601214
Awarded suppliers· 1 supplier
Awarded 21 May 2026 · Contract period 30 Sept 2026 — 30 Sept 2029
Award value
£5.2m
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Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Outsourced Services | contract | — | 02 Oct 2025 |
| Outsourced Services | contract | — | 22 Sept 2025 |
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| TfL Contact Centre Framework | contract | — | 30 Mar 2016 |
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