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CN

CHARLES NOVACROFT DIRECT LIMITED

Milton Keynes
Large

Novacroft is a People-First organisation that specializes in customer experience transformation for clients in various sectors including government, charity, education, mobility, and retail. They focus on improving end-user experiences and providing innovative solutions.

novacroft.com ↗

Summary from the supplier’s website — unverified

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Awarded
£2.7bn
Live
4
Buyers
7
12m
£2.5bn
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities1
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts4 / 11
  • Top buyers7
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — CHARLES NOVACROFT DIRECT LIMITEDUpdated 13 Jul 2026

At a glance · for buyers and watchdogs

CHARLES NOVACROFT DIRECT LIMITED has won £2.7bn across 7 public-sector buyers, with 4 live contracts. No active Companies House risk flags.

Why: top buyer Government Commercial Agency at 92% · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
4 of 11Live contracts
92%Top-buyer concentration
—Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Sectors served · 1/8
Central government✓
Local government✓
NHS & health✓
Housing✓
Utilities & energy✓
Financial services✓
Education✓
Defence✓
Services · 3
Customer Experience TransformationTransforming customer experiences for various sectors. ↗Admissions ServicesOutsourcing admissions services to help navigate budget challenges. ↗Patient Communication ServicesProviding communication solutions for healthcare. ↗
Frameworks & DPS · 1 from notices
  • Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1London Borough of Barnet (LBB) · £5.2m

Extracted automatically from novacroft.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 2

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
University of Bradford Clearing Call CentrePartnering to operate a clearing call centre, supporting students on the path to their future career. ↗University of Bradford Applicant Support InterviewsProviding an effective service for international applicants requiring support interviews. ↗

Extracted automatically from novacroft.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships · 1

Credentials listed on the supplier’s website. Not yet checked against issuer registers.

◐ From supplier website
Core credentials · 0/6
Cyber EssentialsNot evidenced✓
Cyber Essentials PlusNot evidenced✓
ISO 27001 — Information securityNot evidenced✓
ISO 9001 — QualityNot evidenced✓
ISO 14001 — EnvironmentalNot evidenced✓
ISO 45001 — Health & safetyNot evidenced✓
Other credentials & memberships · 1
Crown Commercial Service SupplierCrown Commercial Service · membership ↗

Extracted automatically from novacroft.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 4 live · 7 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
London Borough of Barnet (LBB)—01 Oct 2026£5.2m3 yrsLive
Outsourced Services
Government Commercial Agency—02 Oct 2025£2.5bn4 yrspending
Patient/Citizen Communications & Engagement Solutions
NHS SHARED BUSINESS SERVICES LIMITED3200000001 Nov 2021£7.8m2 yrsClosed
Contact Centres and Business Services
Crown Commercial Service4840000010 Aug 2021£194.4m4.5 yrsClosed
TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts
Transport for London7934230007 Oct 2019£5.0m4.2 yrsClosed
TfL 91640 - Call Off Batch 7 A Correspondence Contactless Payment Cards Contacts
Transport for London7934230007 Oct 2019£5.0m4.2 yrsClosed
TfL Contact Centre Framework
Transport for London7934200001 May 2016—5.9 yrsClosed
TfL 91640 Customer Services Framework
TRANSPORT FOR LONDON FINANCE LIMITED7934200001 Apr 2016—6 yrsClosed
Patient/Citizen Communications & Engagement Solutions
NHS SHARED BUSINESS SERVICES LIMITED32000000———Live
Contact Centres and Business Services
The Minister for the Cabinet Office acting through Crown Commercial Service75100000———Live
Total live value £5.2m · mean award £247.0m1–10 of 11

Top buyers · 7 buyers · top 3 = 100%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Government Commercial Agency
2 contracts
92%
since 2025
2
Crown Commercial Service
1 contract
7%
since 2021
3
Transport for London
3 contracts
0%
since 2016
4
NHS SHARED BUSINESS SERVICES LIMITED
2 contracts
0%
since 2021
5
London Borough of Barnet (LBB)
1 contract
0%
since 2026
6
TRANSPORT FOR LONDON FINANCE LIMITED
1 contract
0%
since 2016
7
The Minister for the Cabinet Office acting through Crown Commercial Service
1 contract
0%

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
North West3 contracts
99%
London5 contracts
1%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). CHARLES NOVACROFT DIRECT LIMITED highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
CN
CHARLES NOVACROFT DIRECT LIMITED
No£2.5bn—
DE
Deloitte LLP
No£131.7m3
AM
Alexander Mann Solutions
No£52.1m2
TS
Trustmarque Solutions Ltd
No£18.0m1
SC
Scrumconnect Limited
No£6.6m1
PS
Phoenix Software Limited
Yes£5.9m4
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 31 Dec 2024
Confirmation statement
Due in 17d
Next due 04 Aug 2026
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
03601214
Status
Active
Type
Private limited
Incorporated
21 Jul 1998
Reg. office
Seebeck House 1 Seebeck Place, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8FR
SIC codes
62012 · 63110 · 63120 · 82200
Last accounts
31 Dec 2024
Next accounts due
30 Sept 2026

Directors & PSC

  • EMW SECRETARIES LIMITED — corporate secretary
    Appointed 30 Sept 2013
  • CHARLES, Debra Lesley — director
    Appointed 21 Jul 1998
  • Novacroft Group Limited — person with significant control
    ownership of shares 75 to 100 percent · voting rights 75 to 100 percent · right to appoint and remove directors

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
CHARLES NOVACROFT DIRECT LIMITED
03601214 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.