Customer Relationship Management (CRM) Solution
Estimated value
£245k
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
26 Mar 2026
Deadline 28 Apr 2026
Description
The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
Scope
- Reference
- 2025.26.065
- Total value
- £245,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
Optional extension up to 3 x 12 months.
- Main category
- services
- CPV classifications
- 72266000722620007226100072260000
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | 80 | quality | — |
| — | 20 | price | — |
Submission & procedure
- Submission deadline
- 28 Apr 2026, 11:00 am
- Submission address
- http://www.publiccontractsscotland.gov.uk ↗
- Procedure
- Open procedure