GB-YORK: Customer Relationship Management (CRM) Services ITT

NOTE: This notice was updated on 15 May 2024 for the following reason: The original draft of this notice erroneously stated that this work was not suitable for Small to Medium-sized Enterprises (SMEs). To clarify, this work would indeed be suitable for SMEs, and their participation in this exercise is welcomed.(The University requires the delivery of additional functionality on our existing Dynamics CRM platform. Existing user stories need to be delivered as well as analysis to discover new user stories and use cases. Our aim is to produce a minimum viable product (MPV) to support business processes. It should be noted that this work has already been started on delivery of several requirements, work is also required for completion of those already started.)