Description
Wakefield Council is seeking to procure a modern, cloud-based Referral and Service Management Solution to support the delivery of its integrated Equipment Service. The solution will provide a single, end-to-end platform to manage the complete equipment lifecycle, from referral and assessment through to ordering, delivery, maintenance, collection, decontamination, recycling and asset disposal. The system will support operational teams responsible for the provision of community equipment to adults and children across the Wakefield district, enabling efficient, safe and auditable service delivery. Key functional requirements include service user and referral management, equipment asset and inventory management, order processing, logistics and route optimisation, delivery and collection scheduling, maintenance and servicing management, mobile working, barcode and/or RFID scanning, reporting and analytics, workflow configuration, and comprehensive audit capabilities. The solution must also support integration with existing and future systems through standard interfaces and provide secure, role-based access for Council staff, NHS partners and other authorised users. The Council is seeking a highly configurable, scalable solution that reduces administrative effort, improves operational efficiency, enhances visibility of equipment assets throughout their lifecycle, and supports high-quality, person-centred service delivery. The solution should enable real-time operational management, robust performance reporting, and compliance with relevant information governance, security and statutory requirements. This pre-market engagement is intended to inform the Council's procurement strategy and final specification by seeking supplier feedback on market capability, implementation approaches, innovation and commercial models.