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165,209 noticesclosed · sorted by publication date

Page 11 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

15 May

—

Estimated

Modification

FTS

Leicester City Council

Children's Social Care and Community Safety

· Published 15 May

CLOSED

06 Mar

—

Estimated

Closed

Lincolnshire County Council

Marketing & Communication Services For UK Food Valley

Business services· Published 15 May

CLOSED

04 Jun

£2.0m

Estimated

Closed

UNITE PROCUREMENT UK LIMITED

Health Products/Medical Equipment

Medical equipment· Published 14 May

CLOSED

14 May

—

Estimated

Modification

FTS

Leicester City Council

SCE0005 - Voluntary and Community Services Partnership for Children's Residential Services

· Published 14 May

CLOSED

14 May

—

Estimated

Modification

FTS

East Durham College

Infrastructure & End User Computing Refresh

· Published 14 May

CLOSED

14 May

—

Estimated

Modification

FTS

Central Bedfordshire Council

CBC-1889-T-TS Sundon Landfill - Maintenance of Closed Landfill Sites - 2 Lots

· Published 14 May

CLOSED

14 May

—

Estimated

Closed

FTS · Services

Sheffield City Council

Provision of the Analytic Product

IT services· Published 14 May

CLOSED

14 May

—

Estimated

Closed

FTS · Works

East Dunbartonshire Council

EDC/2025/4359 Damp & Mould Survey, Eradicate, Reinstate, Prevent

Architecture & engineering· Published 14 May

CLOSED

14 May

—

Estimated

Modification

FTS

East Staffordshire Borough Council

Delivery of 1 bed Rented Social Housing Units

· Published 14 May

CLOSED

14 May

—

Estimated

Modification

FTS

Driver and Vehicle Standards Agency (DVSA)

MOT Inspection Training

· Published 14 May

CLOSED

13 May

—

Estimated

Modification

FTS

The Hillingdon Hospitals NHS Foundation Trust

THH - Reactive Repairs & Remedial Works - Mechanical & Plumbing Systems

· Published 13 May

CLOSED

13 May

—

Estimated

Closed

FTS · Services

London Borough of Hackney

Integrated Infant Feeding Peer Support Service - Hackney

Health & social· Published 13 May

CLOSED

13 May

—

Estimated

Modification

FTS

Portsmouth Water Limited

Procurement of flow regulators for installation in domestic customer properties in AMP8 & AMP9

· Published 13 May

CLOSED

13 May

—

Estimated

Modification

FTS

NHS Property Services

Fall Protection

· Published 13 May

CLOSED

13 May

—

Estimated

Modification

FTS

NHS Property Services

Lightning Protection Maintenance Services

· Published 13 May

CLOSED

13 May

—

Estimated

Closed

Northumbria Police

Veterinary Services

Health & social· Published 13 May

CLOSED

13 May

—

Estimated

Modification

FTS

South Yorkshire Mayoral Combined Authority

Network Services, Equipment and Software Framework Agreement

· Published 13 May

CLOSED

20 Mar

—

Estimated

Closed

National Highways

Awarded contract for ITEP0910 - MP Reporting Solutions Operate, Maintain and Continuous Improvement

Software packages· Published 13 May

CLOSED

13 May

—

Estimated

Modification

FTS

Blaby District Council

Bdc-1653 Management training

· Published 13 May

CLOSED

12 May

—

Estimated

Modification

FTS

The City of Liverpool College

Academy - Phase 2 Structural Works

· Published 12 May

Page 11 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025