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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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  • All Legal Ombudsman notices →
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Open full notice ↗View in this tab
496 noticesopen · sorted by deadline ascending
Page 12 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
3d
02 Jul
£1.6m
Estimated
Tender
FTS · Works
LG
LONDON GATEWAY PORT LIMITED
London Gateway Berth 5 Structured Cabling System
Radio & TV equipment· Published 04 Jun
3d
02 Jul
—
Estimated
Tender
CF
NM
Newry, Mourne and Down District Council (NMD)
CA17971 - Tender 25/2026 - PEACEPLUS PP1025 - Camlough Rovers FC - Clubhouse Refurbishment Works
Construction work· Published 04 Jun
3d
02 Jul
—
Estimated
Tender
FTS · Services
SL
Stonewater Ltd
00416-AST Energy Bureau & Procurement Service
Architecture & engineering· Published 04 Jun
3d
02 Jul
—
Estimated
Tender
CF
NM
Newry, Mourne and Down District Council (NMD)
CA17968 - ITT 24/2026 - PEACEPLUS PP1004 - St Bronaghs Rostrevor GAC - Internal External Upgrade Works
Construction work· Published 04 Jun
3d
02 Jul
£60k
Estimated
Below-thresh.
FTS · Services
NW
NHS Wales Shared Service Partnership
Procurement of Manned Security at Whitchurch Hospital
Security & defence· Published 04 Jun
3d
02 Jul
£40.0m
Estimated
Tender
FTS · Works
RC
Renfrewshire Council
Framework Agreement for Roads Related Maintenance Works
Construction work· Published 26 May
3d
02 Jul
£90k
Estimated
Below-thresh.
FTS · Works
MD
Market Drayton Town Council
Town Park Play Area Extension and Refurbishment
Mining machinery· Published 20 May
3d
02 Jul
£350k
Estimated
Tender
FTS · Services
TP
The Police and Crime Commissioner for Wiltshire
Catering Services for Wiltshire Police
Hotel & restaurant· Published 21 May
3d
02 Jul
£1
Estimated
Below-thresh.
FTS · Supplies
NW
NHS Wales Shared Service Partnership
Procurement of Metrology Lab Equipment
Medical equipment· Published 04 Jun
3d
02 Jul
£30k
Estimated
Below-thresh.
FTS · Works
BP
Banwell Parish Council
Banwell Recreation Ground Outside Gym Equipment
Musical instruments· Published 01 Jun
3d
02 Jul
£54.0m
Estimated
Tender
FTS · Works
DC
Devon County Council
Resurfacing, Reconstruction, Recycling, Patching and High Friction Surfacing Framework 2026 -2030
Construction work· Published 27 May
3d
02 Jul
£125k
Estimated
Tender
FTS · Services
SC
Southampton City Council
Public Health Act Funerals
Other services· Published 01 Jun
3d
02 Jul
—
Estimated
Tender
FTS · Works
LB
Leeds Beckett University
808SB James Graham Passive Fire Protection
Construction work· Published 11 Jun
3d
02 Jul
£94k
Estimated
Below-thresh.
FTS · Works
NM
Newry, Mourne and Down District Council (NMD)
ITT 24/2026 - PEACEPLUS PP1004 - St Bronaghs Rostrevor GAC – Internal External Upgrade Works
Construction work· Published 04 Jun
3d
02 Jul
£105k
Estimated
Tender
FTS · Works
NM
Newry, Mourne and Down District Council (NMD)
Tender 25/2026 - PEACEPLUS PP1025 - Camlough Rovers FC – Clubhouse Refurbishment Works
Construction work· Published 04 Jun
3d
02 Jul
—
Estimated
Tender
FTS · Services
TC
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
C002191 - Delivery of training in the Autism Diagnostic Observation Scale – 2nd edition (ADOS-2) for multidisciplinary NHS staff across Scotland.
Education & training· Published 15 May
3d
02 Jul
£800k
Estimated
Tender
FTS · Works
CS
CORSERV SOLUTIONS LIMITED
Engineering Services for Castle Quarry
Construction work· Published 18 Jun
3d
02 Jul
£280.0m
Estimated
Tender
FTS · Works
HA
Hampshire and Isle of Wight Fire and Rescue Authority
Sewer Sealing Request for Information
Furniture & furnishings· Published 28 May
3d
02 Jul
£150k
Estimated
Tender
FTS · Services
ST
South Tyneside Borough Council
SPECIAL EDUCATION NEEDS AND DISABILITIES (SEND) MEDIATION AND DISAGREEMENT RESOLUTION SERVICE
Business services· Published 10 Jun
3d
02 Jul
£350k
Estimated
Tender
FTS · Works
TN
The North Yorkshire Council
Wetherby Road Signals & Pedestrian Crossing Upgrades
Construction work· Published 29 Jun
Page 12 of 25
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