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AwardFTS · 06b897

AI Foundation and Digital Front Door Services

Newport City Council
Status
complete
Estimated
—
Published
23 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06b897
Awarded to
Amazon Web Services
Source
Find a Tender

Timeline

  1. Published
    23 Jun 2026
  2. Awarded
    19 Jun 2026

Description

SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.

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Page 14 of 25
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