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AwardFTS · 058c38

Collection & Recovery Services

Southern Water Services Limited
Status
complete
Estimated
—
Published
09 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-058c38
Awarded to
Advantis Credit Limited
Source
Find a Tender

Timeline

  1. Published
    09 Jun 2026
  2. Awarded
    09 Jun 2026

Description

We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.

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