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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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  • All Legal Ombudsman notices →
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Open full notice ↗View in this tab
496 noticesopen · sorted by deadline ascending
Page 16 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
£1.6m
Estimated
Tender
FTS · Services
FC
Flintshire County Council
Lleoliad a chymorth Unigol (IPS) Cysylltu â Gwaith ar gyfer Cyngor Sir y Fflint / Connect to work Individual Placement and support (IPS) for Flintshire County Council
Education & training· Published 03 Jun
4d
03 Jul
£1.5m
Estimated
Tender
FTS · Works
MH
Malvern Hills District Council
New Community Centre & Carpark at Leigh Sinton
Construction work· Published 29 May
4d
03 Jul
£1.4m
Estimated
Tender
FTS · Services
DF
Department for Education
UK4 Tender Notice- Assessment of Needs Tool and Digital Platform for Children at Risk of Deprivation of Liberty
IT services· Published 09 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
TW
THAMES WATER UTILITIES LIMITED
Bio Recycling
Transport equipment· Published 02 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Works
TR
The Riverside Group
45 Netherby Drive Extension Demolition and Rebuild
Construction work· Published 22 May
4d
03 Jul
£80.0m
Estimated
Tender
FTS · Works
SM
Sefton Metropolitan Borough Council
Sefton Council HM1- Carriageway Resurfacing
Construction work· Published 09 Jun
4d
03 Jul
£500k
Estimated
Tender
FTS · Supplies
SM
Stockport Metropoliton Borough Council
Provision of PPE, Uniform, and Safety Ancillaries
Clothing & footwear· Published 05 Jun
4d
03 Jul
£104k
Estimated
Tender
FTS · Services
NP
Neath Port Talbot County Borough Council
Holiday Playworks for Neath Port Talbot County Borough Council
Hotel & restaurant· Published 12 Jun
4d
03 Jul
£1.4m
Estimated
Tender
FTS · Services
DF
Department for Education
UK4 Tender Notice- Assessment of Needs Tool and Digital Platform for Children at Risk of Deprivation of Liberty
IT services· Published 09 Jun
4d
03 Jul
£438k
Estimated
Tender
FTS · Works
ES
East Staffordshire Borough Council
Design and Installation of a New Greenhouse at Stapenhill Cemetery
Construction materials· Published 04 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
DC
Derry City and Strabane District Council
T26-060CRO Restricted List Application for Health and Safety Training Providers
Education & training· Published 28 May
4d
03 Jul
£15.0m
Estimated
Tender
FTS · Supplies
EO
East Of England NHS Collaborative Hub
EoECPH Aseptic Cleanroom Consumables and Laundry Services.
Medical equipment· Published 03 Jun
4d
03 Jul
£210k
Estimated
Tender
FTS · Services
CY
Comisiynydd y Gymraeg
Gwasanaethau Cefnogi TG / IT Support Services
IT services· Published 29 May
4d
03 Jul
£1.0m
Estimated
Tender
FTS · Services
LM
LONDON METROPOLITAN UNIVERSITY
International Student Recruitment - Americas
Business services· Published 20 May
4d
03 Jul
£1.4m
Estimated
Tender
FTS · Services
PC
Powys County Council
Children's Residential Support Service - North Powys
Health & social· Published 02 Jun
4d
03 Jul
£1.5m
Estimated
Tender
FTS · Works
HG
HOME GROUP LIMITED
Framework for Planned Works in London
Construction work· Published 24 Jun
4d
03 Jul
£500k
Estimated
Tender
CF
BC
BMet College
CA17991 - INVITATION TO TENDER FOR PROVISION OF LEARNER FIND
Education & training· Published 08 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
EH
Encircle Housing
Concierge Service - Encircle Housing
Business services· Published 29 May
4d
03 Jul
£75k
Estimated
Below-thresh.
FTS · Services
GM
General Medical Council (GMC)
exploring the views of children and young people to inform the GMC review of its 0-18 years
R&D services· Published 15 Jun
4d
03 Jul
£40k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people
R&D services· Published 25 Jun
Page 16 of 25
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