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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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Open full notice ↗View in this tab
496 noticesopen · sorted by deadline ascending
Page 19 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
£30.3m
Estimated
Tender
FTS · Supplies
UU
UNITED UTILITIES WATER LIMITED
PRO005080– Purchase, Refurbishment, SMR of Specialist Vehicles
Transport equipment· Published 09 Jun
4d
03 Jul
£30.3m
Estimated
Tender
FTS · Supplies
UU
UNITED UTILITIES WATER LIMITED
PRO005080– Purchase, Refurbishment, SMR of Specialist Vehicles
Transport equipment· Published 08 Jun
4d
03 Jul
£120k
Estimated
Tender
CF
OR
Oswestry Rural Parish Council
Contract for the development of a car park and Garden of Remembrance
Construction work· Published 08 Jun
4d
03 Jul
—
Estimated
Tender
CF
AH
AUREOS HIGHWAYS LIMITED
A66 - Scheme 3A - Penrith to Temple Sowerby - Equipment & Material Purchase/Hire
Mining machinery· Published 29 Jun
4d
03 Jul
£2.0m
Estimated
Tender
FTS · Services
DE
Defence Equipment and Support
13 Pounder Design Organisation (DO)
Architecture & engineering· Published 03 Jun
4d
03 Jul
£2.5m
Estimated
Tender
FTS · Services
DE
Defence Equipment and Support
13 Pounder Design Organisation (DO)
Architecture & engineering· Published 19 May
4d
03 Jul
£258k
Estimated
Tender
FTS · Supplies
AL
AFFINITY LEARNING PARTNERSHIP
Supply of iPads
Office & computing· Published 16 Jun
4d
03 Jul
£50k
Estimated
Below-thresh.
FTS · Services
SM
Sandwell Metropolitan Borough Council
Provision of Letting Agent for Kings & Queens Square Letting Agent
Real estate· Published 26 May
4d
03 Jul
—
Estimated
Tender
FTS · Works
BH
Bayston Hill Parish Council
Lythwood Sports Complex
Construction work· Published 03 Jun
4d
03 Jul
£200.0m
Estimated
Tender
FTS · Services
NC
Nottinghamshire County Council
Specialist Education - Alternative Provision
Education & training· Published 22 May
4d
03 Jul
—
Estimated
Tender
FTS · Services
BP
Benson Parish Council
Design of Pavilion Building
Architecture & engineering· Published 03 Jun
4d
03 Jul
£700k
Estimated
Tender
FTS · Services
TE
the Education Authority
Provision of Vehicle Maintenance and Repair Services for Libraries NI Vehicles across NI
Repair & maintenance· Published 05 Jun
5d
04 Jul
£3.0m
Estimated
Tender
FTS · Services
LB
London Borough of Tower Hamlets
CS6085 Young Tower Hamlets Universal Youth Ward-Based Service
Health & social· Published 09 Jun
5d
04 Jul
£3.0m
Estimated
Tender
FTS · Services
LB
London Borough of Tower Hamlets
CS6085 Young Tower Hamlets Universal Youth Ward-Based Service
Health & social· Published 15 Jun
5d
04 Jul
£417k
Estimated
Tender
FTS · Supplies
FC
Foreign Commonwealth and Development Office
Purchase of Heating Fuel Berlin
Petroleum & fuel· Published 03 Jun
6d
05 Jul
£140k
Estimated
Tender
FTS · Services
SM
Stockport Metropoliton Borough Council
One Stockport Construction Hub Brokerage Service
Architecture & engineering· Published 26 May
6d
05 Jul
£10.0bn
Estimated
Tender
FTS · Services
CC
CDS Cooperatives
Open Framework - Repairs & Maintenance and Planned Works Services
Electrical machinery· Published 25 Jun
6d
05 Jul
£38k
Estimated
Below-thresh.
FTS · Works
FO
Fair Oak & Horton Heath Parish Council
New Century Park Path Resurfacing
Construction work· Published 10 Jun
6d
05 Jul
—
Estimated
Tender
FTS · Services
TR
The Royal Parks Limited
Landscape Maintenance at the Royal Parks lot1, lot 2 and lot 3
Mining machinery· Published 05 Jun
6d
05 Jul
£55k
Estimated
Below-thresh.
FTS · Works
CO
City of Bradford Metropolitan District Council
Haworth Road Outdoor Gym
Musical instruments· Published 18 Jun
Page 19 of 25
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