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Closing this week2 notices

17 Jun

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Tender

FTS · Services

Shropshire Council

RQNB 266 - Viability Appraisal for Rowley’s House

Architecture & engineering· Published 04 Jun

17 Jun

£300k

Estimated

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FTS · Works

Wrexham County Borough Council

Demolition of Springfield Flats and Associated Garages.

Construction work· Published 15 May

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17 Jun

£13.8m

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FTS · Services

Kent County Council

Paper and Card Processing Services

Sewage & refuse· Published 20 May

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Estimated

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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