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175,267 noticesclosed · sorted by publication date

Page 313 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

19 Mar

—

Estimated

Closed

Milton Keynes Council

Level 6 Social Worker (Integrated Degree) Apprenticeship

Education & training· Published 18 Feb

CLOSED

07 Mar

£120k

Estimated

Closed

BRITISH COUNCIL(THE)

Supply of Taxicab & Car rental Services for the Ghana office

Transport services· Published 18 Feb

CLOSED

21 Mar

£1.0m

Estimated

Closed

Keele University

Chemical Disinfection and Inspection of Water Systems at Keele University

Architecture & engineering· Published 17 Feb

CLOSED

17 Feb

—

Estimated

Closed

FTS · Services

Northern Trains Limited

Provision of Service Quality Regime (SQR) and Related Services

Software packages· Published 17 Feb

CLOSED

01 Apr

£250k

Estimated

Closed

EU SUPPLY LIMITED

Drainage Projects (DIG)

Mining machinery· Published 17 Feb

CLOSED

19 Mar

£1.1m

Estimated

Closed

STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT

North Staffordshire Combined Healthcare NHS Trust (NSCHT) - Safe Haven Community Provision

Health & social· Published 17 Feb

CLOSED

17 Feb

—

Estimated

Closed

FTS · Services

ORDNANCE SURVEY LIMITED

Printing, Finishing and Dispatch Services for Ordnance Survey Paper Maps

Printed matter· Published 17 Feb

CLOSED

15 May

£9.9m

Estimated

Closed

Sellafield Limited

Environmental & Conventional Health & Safety Services

Sewage & refuse· Published 17 Feb

CLOSED

11 Apr

—

Estimated

Closed

Plymouth CAST Multi Academy Trust

PLYMOUTH CAST MULTI ACADEMY TRUST - PROVISION OF OUTSOURCED CATERING SERVICE

Hotel & restaurant· Published 17 Feb

CLOSED

12 Mar

—

Estimated

Closed

BOA Trust

BOA Trust - Gas & Power Fixed Supply Contracts

Architecture & engineering· Published 17 Feb

CLOSED

19 Mar

—

Estimated

Closed

GOLDING HOMES LIMITED

Void Refurbishments

Construction work· Published 17 Feb

CLOSED

24 Mar

—

Estimated

Closed

Southern Housing

Internal & External Decorations with Cleaning and Repairs

Construction work· Published 17 Feb

CLOSED

11 Apr

—

Estimated

Closed

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Maintenance and Testing of Fire Detection and Warning Systems

Repair & maintenance· Published 17 Feb

CLOSED

10 Mar

—

Estimated

Closed

Walsall Council e-Tendering

WP4085 - External Evaluator for Walsall Energy Action Project (WEAP)

Architecture & engineering· Published 17 Feb

CLOSED

19 Mar

—

Estimated

Closed

Leicester City Council

PAN3234 - Escalators Refurbishment - Haymarket Shopping Centre

Repair & maintenance· Published 17 Feb

CLOSED

05 Mar

£25k

Estimated

Closed

Natural England

Independent financial audit of an EU funded project

Business services· Published 17 Feb

CLOSED

31 Mar

£500k

Estimated

Closed

Uttlesford District Council

GB-Saffron Walden: UDC - Information Advice and Guidance

Administration services· Published 17 Feb

CLOSED

18 Mar

—

Estimated

Closed

Tamworth Borough Council

QQ24/029 Strategic Capacity Study

Business services· Published 17 Feb

CLOSED

14 Apr

£45.0m

Estimated

Closed

Staffordshire County Council

Framework Agreement for Modern Methods of Construction

Construction work· Published 17 Feb

CLOSED

17 Feb

—

Estimated

Closed

FTS · Services

Royal Cornwall Hospitals Trust

NHS2242 - Sleep Study Services 24-25

Health & social· Published 17 Feb

Page 313 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025