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165,209 noticesclosed · sorted by publication date

Page 337 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

04 Mar

£70k

Estimated

Closed

Science Museum Group

NRM Building Regulations Principal Designer

Architecture & engineering· Published 11 Feb

CLOSED

28 Feb

—

Estimated

Closed

Gedling Borough Council

Sanctuary Scheme

Real estate· Published 11 Feb

CLOSED

14 Feb

—

Estimated

Closed

Hywel Dda University Health Board

RA348675 - Maintenance of Ophthalmic Equipment

Medical equipment· Published 11 Feb

CLOSED

13 Mar

£3.4m

Estimated

Closed

Coventry City Council (COV)

COV - Single Persons Accommodation and Support Move on Solution

Health & social· Published 11 Feb

CLOSED

17 Mar

£45k

Estimated

Closed

Higham Ferrers Town Council

Higham Ferrers |Public Toilet Refurbishment

Construction work· Published 11 Feb

CLOSED

14 Feb

£9k

Estimated

Closed

Sandwell Metropolitan Borough Council

Democratic Services Officer

Business services· Published 11 Feb

CLOSED

21 Mar

—

Estimated

Closed

Langley School

Collaborative Education Trust ~ Catering Tender

Hotel & restaurant· Published 11 Feb

CLOSED

14 Mar

£200k

Estimated

Closed

Lancaster City Council

Parking Services - ANPR Car Park Vehicle Counting system and associated data analysis/reporting

Software packages· Published 11 Feb

CLOSED

25 Feb

£160k

Estimated

Closed

SOMERSET NHS FOUNDATION TRUST

Provision of support for young people with persistent, problematic and perplexing presentations ("PPPs") SFT/PSR/162

Health & social· Published 11 Feb

CLOSED

25 Feb

—

Estimated

Closed

Swale Borough Council

Provision of doorstep collection service for small electricals & textiles A1216

Software packages· Published 11 Feb

CLOSED

13 Mar

£175k

Estimated

Closed

London Borough of Hackney

Immigration Advice and Support Service

Health & social· Published 11 Feb

CLOSED

14 Mar

£114k

Estimated

Closed

Leicestershire County Council

The Provision of Living History Interpreters

Education & training· Published 11 Feb

CLOSED

18 Feb

£100k

Estimated

Closed

City of London Corporation

Health & Social Care Qualifications at Levels 2 and 3

Education & training· Published 11 Feb

CLOSED

11 Feb

—

Estimated

Closed

FTS · Services

Renfrewshire Council

Renfrewshire Alcohol & Drugs Crisis Outreach Service

Health & social· Published 11 Feb

CLOSED

11 Mar

£120k

Estimated

Closed

Derbyshire County Council

PRP283 Replacement Flat Roof Coverings and Insulation at Buxton Infants School, Hardwick Sq, Buxton, Derbyshire SK17 6QB

Construction work· Published 11 Feb

CLOSED

25 Feb

£40k

Estimated

Closed

Mid Yorkshire Teaching NHS Trust

Drain Maintenance Agreement

Transport equipment· Published 11 Feb

CLOSED

23 May

£550k

Estimated

Closed

Thirteen Housing Group Limited

Smoke Ventilation Systems / Automatic Opening Vents (AOVs) Service, Maintenance & Repairs

Repair & maintenance· Published 11 Feb

CLOSED

25 Feb

£100k

Estimated

Closed

Royal Armouries

GB-Leeds: DOMESTIC TRANSPORT OF COLLECTION OBJECTS

Transport services· Published 11 Feb

CLOSED

14 Mar

—

Estimated

Closed

Newport City Homes Housing Association Limited

WHQS Kitchens, Bathrooms and Re-wires

Construction work· Published 11 Feb

CLOSED

24 Mar

—

Estimated

Closed

Advance Northumberland Limited

Ascent Homes - Bellingham - Roads & Sewers

Construction work· Published 11 Feb

Page 337 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025