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165,209 noticesclosed · sorted by publication date

Page 351 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

20 Feb

—

Estimated

Closed

Sandwell Metropolitan Borough Council

HPE support and maintenance agreements

Software packages· Published 05 Feb

CLOSED

10 Mar

£4.4m

Estimated

Closed

Westmorland and Furness Council

Road Lighting Works Contract 2025-2027

Construction work· Published 05 Feb

CLOSED

19 Feb

£80k

Estimated

Closed

London Borough of Waltham Forest

Independent Advisor to the London Borough of Waltham Forest Pension Fund

Financial services· Published 05 Feb

CLOSED

12 Mar

—

Estimated

Closed

UK Research & Innovation

Supply of Bulk Small Mammal Bedding

Agricultural products· Published 05 Feb

CLOSED

24 Feb

—

Estimated

Closed

UNIVERSITY OF SOUTHAMPTON

Soft Market Testing Exercise for Scholarship Management Software

Software packages· Published 05 Feb

CLOSED

04 Apr

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Bulk Plaining

Mining machinery· Published 05 Feb

CLOSED

05 Mar

£35k

Estimated

Closed

Unitas Stoke-on-Trent Ltd

Solid Fuel Servicing

Construction work· Published 05 Feb

CLOSED

27 Feb

—

Estimated

Closed

East Riding of Yorkshire Council

Public Health Funeral Services

Other services· Published 05 Feb

CLOSED

28 Feb

£55k

Estimated

Closed

Science Museum Group

SIM 2D & 3D Exhibition Design Services for Horrible Science

Printed matter· Published 05 Feb

CLOSED

10 Mar

£100k

Estimated

Closed

Braintree District Council

GB-Braintree: Design and Build of Witham Cycle Bridge (Retender)

Construction materials· Published 05 Feb

CLOSED

26 Feb

—

Estimated

Closed

NORTH TYNESIDE COUNCIL

OPEN202598 Block D Mezzanine Floor

Construction work· Published 05 Feb

CLOSED

07 Feb

—

Estimated

Closed

Government Digital Service

Recruitment of User Research Participants

R&D services· Published 05 Feb

CLOSED

10 Mar

£200k

Estimated

Closed

Newark And Sherwood District Council

NSDC-1467 further competition under Communications Solutions and Associated Telephony Services, Y22007, Telephony replacement

Postal & telecomms· Published 05 Feb

CLOSED

28 Feb

—

Estimated

Closed

PUBLIC SECTOR PARTNERSHIP SERVICES LTD

South Holland District Council is interested to receive initial Expressions of Interest and outline proposals for the future operation, management, and development of the South Holland Centre

Business services· Published 05 Feb

CLOSED

07 Mar

£200k

Estimated

Closed

CITY HOSPITALS INDEPENDENT COMMERCIAL ENTERPRISES LIMITED

Fuel Tank Replacement at Sunderland Royal Hospital

Architecture & engineering· Published 05 Feb

CLOSED

17 Feb

—

Estimated

Closed

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Development of Patient Portal Engagement and inbound communication workflows

Software packages· Published 05 Feb

CLOSED

26 Feb

—

Estimated

Closed

West Oxfordshire District Council

Operation and Management of the Charter markets in Witney and Chipping Norton and themed markets at Marriotts Walk, Witney

Business services· Published 05 Feb

CLOSED

21 Mar

—

Estimated

Closed

Holy Cross Catholic Multi Academy Company

Holy Cross Catholic Multi Academy Company - MFD Services Tender

Business services· Published 05 Feb

CLOSED

04 Mar

£80k

Estimated

Closed

Nottinghamshire County Council

Temporary Repairs to Skegby Trail Bridges

Construction work· Published 05 Feb

CLOSED

07 Mar

—

Estimated

Closed

University Hospitals Dorset NHS Foundation Trust

Supply and Installation of Wayfinding Signage for University Hospitals Dorset

Transport equipment· Published 05 Feb

Page 351 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025