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165,209 noticesclosed · sorted by publication date

Page 365 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£18k

Estimated

Closed

Newry, Mourne and Down District Council (NMD)

CA15233 - RFQ 2024/31 - Provision of Competent Contractor to Provide Reverse Assist Training

Education & training· Published 31 Jan

CLOSED

17 Feb

£500k

Estimated

Closed

Northern Trains Limited

GB-York: Neville Hill WOSA Phase 2

Construction work· Published 31 Jan

CLOSED

24 Feb

£500k

Estimated

Closed

Northern Trains Limited

GB-York: Heaton Component Overhaul & Delivery Areas

Construction work· Published 31 Jan

CLOSED

13 Mar

—

Estimated

Closed

Ministry of Defence, DIO,

Supply Chain Notice: WC1167541 / IMS No: 1357903 - DHE building DH0036 Replace 2 x old boiler plant rooms and heating system with new

Construction work· Published 31 Jan

CLOSED

31 Jan

—

Estimated

Closed

FTS · Services

HAT Enterprises Ltd

Estates & Facilities Management Neutral Vendor Framework

Business services· Published 31 Jan

CLOSED

21 Feb

—

Estimated

Closed

Westminster Council City

FM Consumables

Food & beverages· Published 31 Jan

CLOSED

13 Feb

£5.0m

Estimated

Closed

Anthro JV

Electrical Consumables, Ancillaries and Earthing & Bonding Framework - ELEC6,7,10

Electrical machinery· Published 31 Jan

CLOSED

28 Feb

—

Estimated

Closed

Ministry of Housing, Communities and Local Government

Muslim War Memorial: Early Market Engagement

Construction work· Published 31 Jan

CLOSED

27 Feb

£9.6m

Estimated

Closed

Beyond Housing Limited

Heating System Installation and Renewals 2025 - 2029

Construction work· Published 31 Jan

CLOSED

26 Feb

£90k

Estimated

Closed

Tewkesbury Borough Council

Watercourse Maintenance

Sewage & refuse· Published 31 Jan

CLOSED

03 Mar

—

Estimated

Closed

THE UNIVERSITY OF CHICHESTER

Heating and Boiler Replacement

Construction work· Published 31 Jan

CLOSED

03 Mar

£200k

Estimated

Closed

Breckland District Council

Playground Maintenance

Repair & maintenance· Published 31 Jan

CLOSED

21 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

Supply Chain Notice: WC1043346 / IMS No: 1348884 - DHE- CIDP Tool: 102896 - Pyla tanks to SBA prison - Replace pumping mains and systems

Construction work· Published 31 Jan

CLOSED

27 Feb

—

Estimated

Closed

City of Doncaster Council

St Leger homes Garage Demolitions 24/25

Construction work· Published 31 Jan

CLOSED

14 Feb

—

Estimated

Closed

West Berkshire Council

Early Engagement - Falkland Primary School Classroom Replacement

Construction work· Published 31 Jan

CLOSED

07 Mar

—

Estimated

Closed

Norse Commercial Services Limited

Provision of Haulage & Waste Treatment Services

Sewage & refuse· Published 31 Jan

CLOSED

03 Mar

£300k

Estimated

Closed

New Forest District Council

e-ITT for the provision of Electrical Maintenance Services

Construction work· Published 31 Jan

CLOSED

28 Feb

—

Estimated

Closed

UKAD (UK Anti-Doping)

UKAD Learning Management System & Assurance Portal

Software packages· Published 31 Jan

CLOSED

07 Mar

—

Estimated

Closed

UKAD (UK Anti-Doping)

UKAD Learning Management System & Assurance Portal

Software packages· Published 31 Jan

CLOSED

14 Feb

—

Estimated

Closed

ST GILBERT'S CHURCH OF ENGLAND PRIMARY SCHOOL

Redevelopment of EYFS Outdoor Area

Construction materials· Published 31 Jan

Page 365 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025