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494,351 noticesawarded · sorted by publication date

Page 367 of 24718

Time to close

Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

FTS

South London and Maudsley

VCSE - Mental Health Crisis Prevention and Outreach Service LOT 1

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

YORKSHIRE WATER SERVICES LIMITED

CM3842 Technical Services and Assurance Framework

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Braintree District Council

GB-Braintree: TPPL Braintree District Council NEPO GM & P Lot 1 - 18 x Various GMP Equipment (New) (28236)

Furniture & furnishings· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Police and Crime Commissioner for South Wales

Generator & Changeover Switch Project

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Leicester City Council

PAN3465 - Provision of Tipper / Tool Pod

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NHS England

Development of ABR peer review External Quality Assurance system

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Rhondda Cynon Taf CBC

Darrenlas Primary WC Refurb

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Bradford Teaching Hospitals NHS Foundation Trust

C450827 - Waiver for CAM+ Subscription Renewal

· Published 12 Jun

AWARDED

12 Jun

£25k

Awarded

Below-thresh.

Care Quality Commission

Employee Benefits

Administration services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

Cardiff and Vale University Health Board

INSPECTION AND AUDIT APPLICATION TOOL

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF LANCASTER

General Waste (Lot One) and Recyclate & Food Waste (Lot Two) Collection Services

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Leicestershire County Council

Mainstream Bus S31 The Priory Belvoir Academy

Transport services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Crescent Purchasing Consortium Limited

Invitation to Tender (ITT) - Construction & Capital Works

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Cabinet Office

Provision of Legal Services

Business services· Published 12 Jun

AWARDED

12 Jun

£4.5m

Awarded

Tender

DHSC

DHSC - Digital Service Delivery and Support

IT services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Weydon Multi Academy Trust

The Sixth Form College Farnborough - Network Infrastructure Project - WiFi System

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Llywodraeth Cymru / Welsh Government

Royal Mail Election Postal Services

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

CENTRE FOR PROCESS INNOVATION LIMITED

Supply of 2no 10L Techfors S - AWARD

Laboratory equipment· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

TRINITY HOUSE

MGO - THV PATRICIA - KPI OCEAN CONNECT

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Cardiology Insourcing

Health & social· Published 12 Jun

Page 367 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.