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165,209 noticesclosed · sorted by publication date
Page 368 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
13 Feb
£110k
Estimated
Closed
CF
BT
Bradford Teaching Hospitals NHS Foundation Trust
BTHE2417 - Maintenance Contract Water Softening
Repair & maintenance· Published 30 Jan
CLOSED
14 Mar
£150k
Estimated
Closed
CF
SA
Sunninghill & Ascot Parish Council
Design and construction of children's playground, South Ascot, revised version 2025
Musical instruments· Published 30 Jan
CLOSED
04 Mar
£67k
Estimated
Closed
CF
FS
Food Standards Agency
Sanitary Surveys & Reviews for Bivalve Mollusc Harvesting in Northern Ireland, and cross-border waters
R&D services· Published 30 Jan
CLOSED
11 Mar
£515k
Estimated
Closed
CF
RM
Rotherham Metropolitan Borough Council
Post CSE Support Services
Health & social· Published 30 Jan
CLOSED
07 Mar
—
Estimated
Closed
CF
NA
NHS Arden and Greater East Midlands Commissioning Support Unit
Health Needs Assessment (HNA) Framework for NHS England (Midlands)
Administration services· Published 30 Jan
CLOSED
14 Feb
—
Estimated
Closed
CF
FC
Foreign Commonwealth and Development Office
Africa Hub_Addis Ababa Provision of Tukul Building Renovation Works for British Embassy Addis Ababa
Construction work· Published 30 Jan
CLOSED
31 Dec
—
Estimated
Closed
CF
ES
ENERGY SYSTEMS CATAPULT LIMITED
Living Lab 2.0 Installer DPS Framework
Electrical machinery· Published 30 Jan
CLOSED
31 Dec
—
Estimated
Closed
CF
ES
ENERGY SYSTEMS CATAPULT LIMITED
Consumer Insights DPS Framework Contract
R&D services· Published 30 Jan
CLOSED
27 Oct
—
Estimated
Closed
CF
ES
ENERGY SYSTEMS CATAPULT LIMITED
International Consultancy DPS
Financial services· Published 30 Jan
CLOSED
07 Mar
—
Estimated
Closed
CF
TS
Trinity School
Trinity School ~ Catering Tender
Hotel & restaurant· Published 30 Jan
CLOSED
07 Feb
—
Estimated
Closed
CF
CO
City of Doncaster Council
MARKET ENGAGEMENT - Supply and Installation of Roof Coverings and Isolated Roof Repairs
Construction work· Published 30 Jan
CLOSED
19 Mar
—
Estimated
Closed
CF
IL
In-Tend Ltd
ESPH NB HBC 68-71 Castleham Road - Over Clad Roof Works (ESPH660 JB)
Construction work· Published 30 Jan
CLOSED
13 Feb
—
Estimated
Closed
CF
BB
BALFOUR BEATTY CIVIL ENGINEERING LIMITED
A57 - Labour
Construction work· Published 30 Jan
CLOSED
21 Feb
£9k
Estimated
Closed
CF
CS
CARE & SUPPORT WEST LIMITED
Evaluation of the BNSSG Sponsorship Recruitment Scheme for adult social care providers
Business services· Published 30 Jan
CLOSED
28 Feb
—
Estimated
Closed
CF
TB
The British Broadcasting Corporation (BBC)
BBC Estate - Water Tender (England & Scotland)
Public utilities· Published 30 Jan
CLOSED
04 Mar
—
Estimated
Closed
CF
DC
Durham County Council
001393 - Framework for manufacture, supply and delivery of street lighting columns
Transport equipment· Published 30 Jan
CLOSED
03 Mar
—
Estimated
Closed
CF
WC
Wigan Council
DN760223 Rowan Tree Primary School - Autism and Communication Services
Education & training· Published 30 Jan
CLOSED
21 Feb
—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
Supply Chain Notice: WC1560024 - (TRO069) COMBINED MESS - REFURBISHMENT OF ROOF & REPLACEMENT OF WINDOWS - WORKS ONLY
Construction work· Published 30 Jan
CLOSED
24 Feb
£32k
Estimated
Closed
CF
HP
Hartlebury Parish Council
Grounds maintenance contract for 1st April 2025- 31st March 2028
Agriculture & forestry· Published 30 Jan
CLOSED
05 Mar
£500k
Estimated
Closed
CF
LB
Leeds Beckett University
GB-Leeds: 755SB Water Hygiene Services
Health & social· Published 30 Jan
Page 368 of 8261
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Notice peek

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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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