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165,209 noticesclosed · sorted by publication date

Page 371 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

13 Feb

£55k

Estimated

Closed

ENTERPRISE CHESHIRE AND WARRINGTON

The Delivery of Decarbonisation Training Needs Analysis in support of Regional Skills Mapping

Business services· Published 30 Jan

CLOSED

03 Mar

—

Estimated

Closed

HEALTHCARE QUALITY IMPROVEMENT PARTNERSHIP

National Clinical Audit of Perioperative Care

Health & social· Published 30 Jan

CLOSED

28 Feb

£240k

Estimated

Closed

NHS England

Patient safety review of Advanced Practice ePortfolio (supported) Route

R&D services· Published 29 Jan

CLOSED

28 Feb

£180k

Estimated

Closed

UNIVERSITY OF EXETER

Digital Award Certificates Software & Graduation Certificate Paper

IT services· Published 29 Jan

CLOSED

07 Mar

—

Estimated

Closed

The Legal Aid Agency

Procurement of Civil Legal Advice services from September 2025

Business services· Published 29 Jan

CLOSED

03 Mar

—

Estimated

Closed

Leeds Federated Housing Association Ltd

Passenger Lift Maintenance Services

Industrial machinery· Published 29 Jan

CLOSED

03 Mar

—

Estimated

Closed

Leeds Federated Housing Association Ltd

Passenger Lift Consultancy Services

Industrial machinery· Published 29 Jan

CLOSED

29 Jan

—

Estimated

Closed

FTS · Services

Twynham Learning Trust

2024/S 000-029667

· Published 29 Jan

CLOSED

26 Feb

£550k

Estimated

Closed

Westmorland and Furness Council

Modular Buildings to form a Community Café and Camping Support Building at Earnse Bay Outdoor Centre, Walney

Construction work· Published 29 Jan

CLOSED

24 Feb

—

Estimated

Closed

Gateshead Council

Market Engagement for Repair , Recovery and Modification of Gateshead Council Fleet

Repair & maintenance· Published 29 Jan

CLOSED

12 Feb

—

Estimated

Closed

Coventry City Council (COV)

COV - Ticketing, Box Office and Admission Control - Godiva Festival 2025

Business services· Published 29 Jan

CLOSED

28 Feb

—

Estimated

Closed

Peabody Trust

PE0522 DLO Support Contractor Services

Repair & maintenance· Published 29 Jan

CLOSED

19 Feb

—

Estimated

Closed

Gateshead Council

Contract for the Evaluation of the Condition of Gateshead Council's Public Art Collection

Recreational & cultural· Published 29 Jan

CLOSED

07 Mar

£180k

Estimated

Closed

Borough Council of Calderdale

Comprehensive Lift Maintenance Contract

Repair & maintenance· Published 29 Jan

CLOSED

03 Mar

—

Estimated

Closed

Echelon Consultancy Ltd

Total Fleet Solution Framework

Transport equipment· Published 29 Jan

CLOSED

24 Feb

—

Estimated

Closed

Birmingham City Council

P2298 Supply of Front End Loader (FEL) Containers

Sewage & refuse· Published 29 Jan

CLOSED

03 Feb

£50k

Estimated

Closed

Metropolitan Police Service

Production, filming and editing a suite of learning and development films for Met/LET copy

Radio & TV equipment· Published 29 Jan

CLOSED

26 Feb

£3.0m

Estimated

Closed

Newcastle University

NU2102 - Supply of Card Acquiring Services and Associated Goods

Financial services· Published 29 Jan

CLOSED

29 Jan

—

Estimated

Closed

CONSTELLIA PUBLIC LTD

Bristol City Council Transport Investment Strategy

Architecture & engineering· Published 29 Jan

CLOSED

26 Feb

£180k

Estimated

Closed

Derbyshire County Council

PRP279 Floor Replacement and Boiler Room Structural Works at Pilsley Primary School, Station Road, Pilsley, Chesterfield, Derbyshire S45 8EU

Construction work· Published 29 Jan

Page 371 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025