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165,209 noticesclosed · sorted by publication date

Page 373 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

21 Feb

—

Estimated

Closed

Dudley Metropolitan Borough Council

Security Measures - Amblecote Primary School

Construction work· Published 29 Jan

CLOSED

28 Feb

—

Estimated

Closed

Anthem Schools Trust

Anthem Schools Trust - Catering Services Tender

Hotel & restaurant· Published 29 Jan

CLOSED

28 Feb

£490k

Estimated

Closed

Canterbury City Council

Levelling Up Fund: Public Realm Improvements - St George's Lane - Bus Station

Construction work· Published 29 Jan

CLOSED

17 Feb

£45k

Estimated

Closed

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Penton Hook Lock House - Phase II Void Refurbishment

Construction work· Published 29 Jan

CLOSED

17 Feb

£25k

Estimated

Closed

Local Government Association

GB-London: Skills for Infrastructure

R&D services· Published 29 Jan

CLOSED

17 Feb

£17k

Estimated

Closed

Leicestershire Constabulary

Process & Impact Evaluation of Integrated Offender Management (IOM)

Health & social· Published 29 Jan

CLOSED

21 Feb

£100k

Estimated

Closed

Colchester City Council

GB-Colchester: 0426 - TCBGC Viability Advisor

Business services· Published 29 Jan

CLOSED

05 Mar

—

Estimated

Closed

Low Carbon Contracts Company Ltd

ENERGY MARKET SUPPORT FRAMEWORK

Architecture & engineering· Published 29 Jan

CLOSED

04 Mar

—

Estimated

Closed

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Supply of up to four (4) Inductively Coupled Plasma Optical Emission Spectrometers (ICPOES)

Laboratory equipment· Published 29 Jan

CLOSED

12 Feb

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A66 - Topographic Survey

Architecture & engineering· Published 29 Jan

CLOSED

27 Feb

£5.0m

Estimated

Closed

University of Warwick

Grocery, Frozen and Chilled Items

Food & beverages· Published 29 Jan

CLOSED

28 Feb

£90k

Estimated

Closed

The Newcastle Upon Tyne Hospitals NHS Foundation Trust

Food Waste Collection and Treatment Service

Sewage & refuse· Published 29 Jan

CLOSED

14 Feb

—

Estimated

Closed

Royal Borough of Windsor & Maidenhead

Temporary Accommodation_market engagement

Real estate· Published 29 Jan

CLOSED

14 Mar

£145k

Estimated

Closed

Breckland District Council

139-BK-24 Reactive Repairs and Maintenance

Repair & maintenance· Published 29 Jan

CLOSED

26 Feb

£200k

Estimated

Closed

Commonwealth Secretariat

Invitation to Tender (ITT) for the provision of a Travel and Expense Tool

IT services· Published 29 Jan

CLOSED

26 Feb

£75k

Estimated

Closed

Leicestershire County Council

The provision of a Learning and Evaluation Partner for the Health Determinants Research Collaboration (HDRC)

R&D services· Published 29 Jan

CLOSED

12 Mar

£140k

Estimated

Closed

Manchester City Council

P-0289 Employment Assistance Programme

Health & social· Published 29 Jan

CLOSED

26 Feb

£302k

Estimated

Closed

Bath and North East Somerset Council

Collection and disposal of Hazardous Waste

Sewage & refuse· Published 29 Jan

CLOSED

14 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

Research on the national accreditation framework of Morocco

R&D services· Published 29 Jan

CLOSED

29 Jan

£1

Estimated

Closed

Essex County Council

Essex County Council Estate Management- Market Engagement RFI

Real estate· Published 29 Jan

Page 373 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025