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ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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165,209 noticesclosed · sorted by publication date
Page 375 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
21 Feb
£51k
Estimated
Closed
CF
LC
Luton Council
BT1778 Machinery Training for Parks countryside Services
Industrial machinery· Published 28 Jan
CLOSED
24 Feb
£76.0m
Estimated
Closed
CF
BC
BLUELIGHT COMMERCIAL LIMITED
BLC0206 - Robotic Process Automation (RPA) Framework
Software packages· Published 28 Jan
CLOSED
26 Feb
£302k
Estimated
Closed
CF
BA
Bath and North East Somerset Council
Collection and disposal of Hazardous Waste
Sewage & refuse· Published 28 Jan
CLOSED
21 Feb
£40k
Estimated
Closed
CF
RC
Rutland County Council
Provision of Sector Support to the Rutland Voluntary and Community Sector
Administration services· Published 28 Jan
CLOSED
29 Jan
£237k
Estimated
Closed
CF
BC
Bristol City Council
PEP/ASC/Accomm_2051325
Health & social· Published 28 Jan
CLOSED
28 Jan
—
Estimated
Closed
FTS · Services
UR
UK Research & Innovation
UKRI-4276 Opening up the Environment Grant Leadership Network
· Published 28 Jan
CLOSED
14 Feb
—
Estimated
Closed
CF
HL
hutton le hole parish council
Village Maintenance services for Hutton le Hole
Architecture & engineering· Published 28 Jan
CLOSED
12 Feb
£25k
Estimated
Closed
CF
OT
Oakham Town Council
All Saints Church Oakham
Construction work· Published 28 Jan
CLOSED
04 Feb
£52k
Estimated
Closed
CF
LB
London Borough of Hillingdon
RFX1000028 - Supply of Bins and Benches for Parks on the behalf of the London of Hillingdon\n \n As part of the Parks Improvement Program, the London Borough of Hillingdon (LBH) invites tenders from suitably qualified suppliers for the supply and delivery of bins and benches for parks.\n \n The successful tenderer(s) will be required to deliver the specified products within 4-6 weeks from the date of order.\n \n Full details of the project and tender documents are available on our e-tendering portal, Proactis. https://supplierlive.proactisp2p.com \n \n Estimated contract start date: 12/03/2025
Furniture & furnishings· Published 28 Jan
CLOSED
10 Feb
£20k
Estimated
Closed
CF
NE
Natural England
Berwickshire and North Northumberland Coast SAC: subtidal reef dive survey analysis and report writing
Sewage & refuse· Published 28 Jan
CLOSED
28 Jan
—
Estimated
Closed
CF
TF
The Football Foundation
Goalposts preferred suppliers list
Musical instruments· Published 28 Jan
CLOSED
28 Jan
£170k
Estimated
Closed
CF
UO
UNIVERSITY OF SHEFFIELD
Dynamic Purchasing System (DPS) for Translation, transcription, interpretation and other related servicesDynamic Purchasing System (DPS) for Translation, transcription, interpretation and other related services
Business services· Published 28 Jan
CLOSED
26 Feb
£600k
Estimated
Closed
CF
TH
Tower Hamlets
P5976 - Stephen Hawking's Hydrotherapy Pool Replacement Works
Construction work· Published 28 Jan
CLOSED
28 Feb
£2.5m
Estimated
Closed
CF
BH
Brighton & Hove City Council
BHCC -AP - ASC Cleaning & Declutter Services
Sewage & refuse· Published 28 Jan
CLOSED
28 Feb
—
Estimated
Closed
CF
ST
St Thomas More Catholic Academy & Sixth Form College
St Thomas More Catholic School & Sixth Form (Holy Spirit Catholic Multi Academy) ~ Cleaning Tender
Sewage & refuse· Published 28 Jan
CLOSED
28 Feb
£41k
Estimated
Closed
CF
CC
Cambridge City Council
Cambridge City Council - Clay Farm Sound and Light Installation
Radio & TV equipment· Published 28 Jan
CLOSED
03 Feb
£9k
Estimated
Closed
CF
SM
Sandwell Metropolitan Borough Council
Senior youth officer - SYO 28/1/2025
Business services· Published 28 Jan
CLOSED
03 Mar
—
Estimated
Closed
CF
FA
Future Academies
Future Academies - Print & Reprographics Tender
Office & computing· Published 28 Jan
CLOSED
19 Feb
£45k
Estimated
Closed
CF
LC
Leeds City Council
Highways Infrastructure Winter Service Gritting Route Optimisation
Architecture & engineering· Published 28 Jan
CLOSED
28 Jan
—
Estimated
Closed
FTS · Services
NH
NHS Hertfordshire and West Essex Integrated Care Board
Derby & Derbyshire ICB - Children's Community Nursing Service: Children and Young People with Complex Health Needs in Education Settings
· Published 28 Jan
Page 375 of 8261
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