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165,209 noticesclosed · sorted by publication date

Page 381 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

26 Feb

—

Estimated

Closed

Birmingham City Council

P2185 - Mediation services for social housing tenants and housing options

Administration services· Published 27 Jan

CLOSED

10 Feb

—

Estimated

Closed

Office for National Statistics

Provision of Card Spending Data

IT services· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Bailey Bridge - A46 Newark Bypass Scheme

Construction materials· Published 27 Jan

CLOSED

17 Feb

—

Estimated

Closed

Birmingham City Council

P2291 - Vehicle Recovery (Waste Enforcement)

Repair & maintenance· Published 27 Jan

CLOSED

07 Mar

—

Estimated

Closed

Maidenhill School

Maidenhill School ~ Catering Tender

Hotel & restaurant· Published 27 Jan

CLOSED

17 Feb

£45k

Estimated

Closed

Cambridge City Council

Housing Market Assessment (housing needs of specific groups)

R&D services· Published 27 Jan

CLOSED

24 Mar

£60.0m

Estimated

Closed

NHS London Procurement Partnership (Hosted by Guy's and St Thomas' NHS FT)

Digital Technical Clinical Support (DTCS) Framework Agreement

IT services· Published 27 Jan

CLOSED

05 Mar

—

Estimated

Closed

Leeds Beckett University

750LC Supply of Team and Sports Leisure Wear

Clothing & footwear· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Series 3000: Landscaping - A46 Newark Bypass Scheme

Construction work· Published 27 Jan

CLOSED

10 Nov

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Forestry England Treetop Walkway Experiences

Recreational & cultural· Published 27 Jan

CLOSED

30 Apr

—

Estimated

Closed

Norfolk County Council

Fire Prevention System for Caister Waste Transfer Station

Security & defence· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Smeaton's Arches widening - Grade II listed - A46 Newark Bypass Scheme

Construction work· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Closed

FTS · Services

Norwich City Council

An operator for the Halls

· Published 27 Jan

CLOSED

24 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

UKRI-4254 Aircraft Operations Safety Case Development for British Antarctic Survey and FAAM Airborne Laboratory

Architecture & engineering· Published 27 Jan

CLOSED

07 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Places for People Developments - Precast Concrete Floors Framework

Construction work· Published 27 Jan

CLOSED

24 Feb

£108k

Estimated

Closed

East Sussex County Council

ESCC - JH - RFQ - Highway Condition SCRIM Survey on All Roads with a Hierarchy of 2, 3a and 3b

Architecture & engineering· Published 27 Jan

CLOSED

12 Feb

—

Estimated

Closed

East Sussex County Council

ESCC - JH - RFQ - Highway Condition SCRIM Survey on All Roads with a Hierarchy of 2, 3a and 3b

Architecture & engineering· Published 27 Jan

CLOSED

17 Feb

—

Estimated

Closed

Ipswich Borough Council

Bin bags in a variety of colours, with and without print - for supply April 2025 to September 2025

CPV 19· Published 27 Jan

CLOSED

27 Feb

£40.0m

Estimated

Closed

Staffordshire Police

5784 - Total Facilities Management Services

Business services· Published 27 Jan

CLOSED

03 Feb

—

Estimated

Closed

The National Archives

Desktop A2+ Vanguard camera system

Laboratory equipment· Published 27 Jan

Page 381 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025