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165,209 noticesclosed · sorted by publication date

Page 387 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

31 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Analytical Testing Support RFI

Petroleum & fuel· Published 23 Jan

CLOSED

24 Mar

£185.0m

Estimated

Closed

London Borough of Ealing

Mechanical & Electrical Capital Works (L153/232549-1HE)

Construction work· Published 23 Jan

CLOSED

20 Feb

£65k

Estimated

Closed

Mole Valley District Council

Mole Valley District Council - Tenancy Sustainment Service

Health & social· Published 23 Jan

CLOSED

26 Feb

—

Estimated

Closed

EU SUPPLY LIMITED

Building Retrofit & Refurbishment/Improvement Works Framework

Construction work· Published 23 Jan

CLOSED

17 Feb

—

Estimated

Closed

Birmingham City Council

Courier Service for Delivery of Waste Sacks to Birmingham City Council Trade Waste Customers

Sewage & refuse· Published 23 Jan

CLOSED

31 Mar

£95k

Estimated

Closed

Thame Town Council

Invitation to Tender to Supply a Managed Service for Christmas Lighting December 2025 - January 2030

Electrical machinery· Published 23 Jan

CLOSED

07 Feb

—

Estimated

Closed

MSE Group

RA348114 - St Peter's Keyholding Service

Security & defence· Published 23 Jan

CLOSED

24 Feb

£150k

Estimated

Closed

Lancing Parish Council

Resurfacing the East Carpark at Widewater Nature Reserve

Construction work· Published 23 Jan

CLOSED

26 Feb

£405k

Estimated

Closed

Department for Education

Our Lady of the Magnificat - Home to School Transport for St Bede&apos;s Catholic Middle School

Transport services· Published 23 Jan

CLOSED

21 Feb

—

Estimated

Closed

Harrow Council

Solar Canopy - Home Energy Transition (HET) Programme

Petroleum & fuel· Published 23 Jan

CLOSED

21 Feb

£4.2m

Estimated

Closed

Islington Council

2324-0241 Testing, Repairs, Servicing Works for Door Entry, Access Control, Vehicle Barriers and Security Shutter Systems

Repair & maintenance· Published 23 Jan

CLOSED

24 Feb

—

Estimated

Closed

Lancing Parish Council

To Operate the car parks at Beach Green and Widewater Lancing

Other services· Published 23 Jan

CLOSED

23 Feb

£40.0m

Estimated

Closed

Nottinghamshire County Council

Dynamic Purchasing System for the Provision of Transport Services

Transport services· Published 23 Jan

CLOSED

13 Feb

—

Estimated

Closed

London Luton Airport Operations Limited

L24126-T-MC - Car Parking Consolidator Framework

Printed matter· Published 23 Jan

CLOSED

14 Feb

£60k

Estimated

Closed

Dudley Metropolitan Borough Council

Domestic Abuse Support Services - Children

Health & social· Published 23 Jan

CLOSED

23 Jan

—

Estimated

Closed

Lancashire Constabulary

Lancashire Victim Services - Domestic Abuse

Health & social· Published 23 Jan

CLOSED

14 Feb

£150k

Estimated

Closed

Dudley Metropolitan Borough Council

Domestic Abuse Support Services - Adults

Health & social· Published 23 Jan

CLOSED

21 Feb

£120k

Estimated

Closed

Durham County Council

001917 - Contract for the Provision of Crowd Management & Stewarding Services - Weekend Closure of Claypath, Durham

Administration services· Published 23 Jan

CLOSED

10 Feb

—

Estimated

Closed

Single Source Regulations Office (SSRO)

Website re-design, development and maintenance

IT services· Published 23 Jan

CLOSED

06 Feb

—

Estimated

Closed

Leicester City Council

PME Building Management System (BMS) for Estates

Software packages· Published 23 Jan

Page 387 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025