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ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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165,209 noticesclosed · sorted by publication date
Page 391 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
14 Mar
£5.8m
Estimated
Closed
CF
ES
EU SUPPLY LIMITED
Pembroke Street Refurbishment Project
Construction work· Published 22 Jan
CLOSED
07 Feb
—
Estimated
Closed
CF
TP
TUDOR PARK LIMITED
Annual Maintenance/Service of MUGAS
Construction work· Published 22 Jan
CLOSED
11 Feb
—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
713767450-Provision of a Bio-Isolation Tent
Medical equipment· Published 22 Jan
CLOSED
09 Feb
£210k
Estimated
Closed
CF
PC
PIRAN COMPOSITES LTD.
Autoclave Suitable for Composite Manufacture
Medical equipment· Published 22 Jan
CLOSED
09 Feb
—
Estimated
Closed
CF
ST
Shaftesbury Town Council
Replacement Filtration and Liner Works at Shaftesbury Pool
Mining machinery· Published 22 Jan
CLOSED
07 Feb
—
Estimated
Closed
CF
UO
UNIVERSITY OF SHEFFIELD
4409.EFM.SW.25 Faculty of Health Phase 1 - Clerk of Works
Architecture & engineering· Published 22 Jan
CLOSED
03 Feb
—
Estimated
Closed
CF
WC
WAKEFIELD COUNCIL
Highways Asset Management
Software packages· Published 22 Jan
CLOSED
24 Feb
£3.0m
Estimated
Closed
CF
UH
University Hospitals of Leicester NHS Tr
Provision of Public Shuttle Bus Service - University Hospitals of Leicester
Transport services· Published 22 Jan
CLOSED
28 Jan
—
Estimated
Closed
CF
SH
Shropshire Healthcare Procurement Service
RA348018 - Swiss LithoClast® Trilogy Max Lithotripter
Medical equipment· Published 22 Jan
CLOSED
01 Dec
£54k
Estimated
Closed
CF
DO
Department of Health and Social Care (T&T)
DHSC: FGO Future Health Commercial System Advisory and Support Services
Business services· Published 22 Jan
CLOSED
11 Feb
£100k
Estimated
Closed
CF
RB
Royal Borough of Kensington and Chelsea
GB-Hornton Street London: Consulting Team for flat roof and fascia replacement at Full of Life and for pitched roofs and remedial works at Kensington Central Library
Architecture & engineering· Published 22 Jan
CLOSED
19 Feb
—
Estimated
Closed
CF
SN
SOMERSET NHS FOUNDATION TRUST
SFT/BT/160 Fit-Out - Wells Priory (Phoenix
Construction work· Published 22 Jan
CLOSED
22 Jan
—
Estimated
Closed
CF
CC
Crown Commercial Service
Payment Solutions 3
Office & computing· Published 22 Jan
CLOSED
21 Feb
£8.0m
Estimated
Closed
CF
BM
Bolton Metropolitan Borough Council
TC089 - Facilities Management Reactive Work Flexible Purchasing System (FPS)
Repair & maintenance· Published 22 Jan
CLOSED
20 Feb
—
Estimated
Closed
CF
BC
BRITISH COUNCIL(THE)
IT Equipment Rental and IT Team Support for Computer Based Exams in Malaysia and Thailand
IT services· Published 22 Jan
CLOSED
21 Feb
£500k
Estimated
Closed
CF
NN
North Norfolk District Council
GB-Cromer: PROC132 Asset Management System
IT services· Published 22 Jan
CLOSED
31 Jan
—
Estimated
Closed
CF
BB
BALFOUR BEATTY LIVING PLACES LIMITED
CRML0001 - Expression of interest - Herefordshire Dulas Bridge Saddling and Wall Rebuild
Construction work· Published 22 Jan
CLOSED
28 Feb
£100k
Estimated
Closed
CF
GH
Greatwell Homes Limited
GB-Wellingborough: Internal Engagement Software (Intranet)
Software packages· Published 22 Jan
CLOSED
03 Feb
—
Estimated
Closed
CF
MC
Medway Council
Supply of a Discretionary and Selective Licensing Feasibility Study with Scheme Designation Options for Private Sector Housing
Architecture & engineering· Published 22 Jan
CLOSED
21 Feb
—
Estimated
Closed
CF
CO
COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST
AI Clinical Coding
Software packages· Published 22 Jan
Page 391 of 8261
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