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165,209 noticesclosed · sorted by publication date

Page 392 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

21 Feb

—

Estimated

Closed

TEC Partnership

TEC Partnership - Motor Vehicle Lifts

Industrial machinery· Published 22 Jan

CLOSED

31 Jan

—

Estimated

Closed

The National Archives

Access Control Upgrade - Supply & Installation

Office & computing· Published 22 Jan

CLOSED

11 Feb

£100k

Estimated

Closed

Royal Borough of Kensington and Chelsea

GB-Hornton Street London: Consulting Team for flat roof and fascia replacement at Full of Life and for pitched roofs and remedial works at Kensington Central Library

Architecture & engineering· Published 22 Jan

CLOSED

07 Mar

—

Estimated

Closed

Stevenage Borough Council

SBC0125 The Provision of Multiple Artists to Create Underpass Artworks

Recreational & cultural· Published 22 Jan

CLOSED

24 Feb

—

Estimated

Closed

Lancashire County Council

LPS CAS - Dynamic Purchasing System for Horticultural and Landscape Goods and Services - LCC42925

Agricultural products· Published 22 Jan

CLOSED

07 Feb

—

Estimated

Closed

Staffordshire County Council

Connect to Work

Education & training· Published 22 Jan

CLOSED

29 Jan

£1.0m

Estimated

Closed

Anthro JV

COMM1 - Public Address & Voice Alarm Speakers

Software packages· Published 21 Jan

CLOSED

21 Feb

—

Estimated

Closed

WMG ACADEMY FOR YOUNG ENGINEERS

Specialist Equipment - T LEVEL

Industrial machinery· Published 21 Jan

CLOSED

25 Feb

—

Estimated

Closed

Board of Trustees of the Royal Botanic Gardens Kew

RBGKEW1378 - Market Research Framework

Business services· Published 21 Jan

CLOSED

17 Feb

—

Estimated

Closed

West Northamptonshire Council

Security Services Framework - Lot 4 (Out of Hours Services, Monitoring and Maintenance)

Business services· Published 21 Jan

CLOSED

02 Mar

£75k

Estimated

Closed

Musicability Foundation

MusicAbility Centre Phase 1

Construction work· Published 21 Jan

CLOSED

14 Feb

—

Estimated

Closed

Malvern Hills District Council

Refurbishment of Public Toilets at Edith Walk, Malvern, WR14 2AA

Construction work· Published 21 Jan

CLOSED

01 Oct

£383k

Estimated

Closed

Peterborough City Council

Leadership and Management Apprenticeships

Education & training· Published 21 Jan

CLOSED

10 Feb

—

Estimated

Closed

North York Moors National Park Authority

Installing Parkland Guards and Planting - Meeks Farm, Carlton in Cleveland

Agriculture & forestry· Published 21 Jan

CLOSED

04 Mar

—

Estimated

Closed

The Mount Stewart Schools Federation

The Mount Stewart Schools Federation Catering Tender

Hotel & restaurant· Published 21 Jan

CLOSED

11 Feb

—

Estimated

Closed

KBS Maritime Ltd

HR- Leadership Management Training

Education & training· Published 21 Jan

CLOSED

21 Feb

—

Estimated

Closed

Solihull MBC

SOL - A41 Driver Education Campaign

Business services· Published 21 Jan

CLOSED

12 Mar

£1.1m

Estimated

Closed

Thames Valley Police

Servicing, Maintenance and Minor Works Associated with the UPS Systems in the Thames Valley Police Estate

Repair & maintenance· Published 21 Jan

CLOSED

04 Dec

—

Estimated

Closed

Home Office

Project 18234 - HMICFRS Workforce survey design research

R&D services· Published 21 Jan

CLOSED

18 Feb

—

Estimated

Closed

The Police and Crime Commissioner for Nottinghamshire

Out of Court Resolutions Framework

Other services· Published 21 Jan

Page 392 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025