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165,209 noticesclosed · sorted by publication date

Page 394 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

29 Jan

—

Estimated

Closed

Bath College

RA347992 - BSC - Eyeon Elite and accessories

Education & training· Published 21 Jan

CLOSED

04 Feb

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A66 - Landscaping

Construction work· Published 21 Jan

CLOSED

20 Feb

—

Estimated

Closed

London Ambulance Service NHS Trust

LAS - Trust wide Roster Application

Software packages· Published 21 Jan

CLOSED

04 Feb

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A66 - Ecology Services

Sewage & refuse· Published 21 Jan

CLOSED

28 Feb

£350k

Estimated

Closed

Tunbridge Wells Borough Council

TWBC Assembly Hall Theatre Wet Sales

Food & beverages· Published 21 Jan

CLOSED

11 Feb

—

Estimated

Closed

University of Worcester

UOW951 Structural Engineer - Cricket Centre

Architecture & engineering· Published 21 Jan

CLOSED

04 Feb

£30k

Estimated

Closed

Natural England

Supply of Sit in ATV

Transport equipment· Published 21 Jan

CLOSED

14 Feb

£250k

Estimated

Closed

CORSERV SOLUTIONS LIMITED

Scorrier Salt Barn - Structural Repairs & Cladding Replacement

Construction work· Published 21 Jan

CLOSED

21 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Supply chain notice: Organic Rankine Cycle (ORC) System

Construction work· Published 21 Jan

CLOSED

21 Feb

£500k

Estimated

Closed

Great Ormond Street Hospital

Tandem Mass Spectrometers

Laboratory equipment· Published 21 Jan

CLOSED

12 Feb

—

Estimated

Closed

Heybridge Basin Parish Council

Public Toilet Construction

Architecture & engineering· Published 21 Jan

CLOSED

03 Feb

—

Estimated

Closed

Burnley Borough Council

Extension of existing car park at crematorium site.

Construction work· Published 21 Jan

CLOSED

21 Feb

£50k

Estimated

Closed

BFI

Routemap to Net Zero for the BFI

R&D services· Published 21 Jan

CLOSED

31 Jan

£15.0m

Estimated

Closed

VIVO DEFENCE SERVICES LIMITED

VIVO Accommodation Supplier

Repair & maintenance· Published 21 Jan

CLOSED

14 Feb

—

Estimated

Closed

FCDO Services

SAAD Fuel Tank Inspections - 23/24 - XLY120/108/24TP

Repair & maintenance· Published 21 Jan

CLOSED

20 Feb

—

Estimated

Closed

THE UNIVERSITY OF BIRMINGHAM

Calibration and Servicing of Meters Energy Centre

Petroleum & fuel· Published 21 Jan

CLOSED

21 Jan

£1.4m

Estimated

Closed

LEIDOS SUPPLY, LIMITED

The Supply of The Development & Supply of Knee Mounted Service Boots

Clothing & footwear· Published 21 Jan

CLOSED

07 Feb

£25k

Estimated

Closed

Improvement and Development Agency for Local Government (IDeA)

GB-London: Workforce Planning Support for the Skills Hubs Programme 2024/25

Business services· Published 21 Jan

CLOSED

21 Feb

—

Estimated

Closed

HealthTrust Europe LLP (HTE)

Managed Service for the provision of Blood Glucose and Ketone Point of Care Testing

Health & social· Published 21 Jan

CLOSED

11 Feb

—

Estimated

Closed

Staffordshire County Council

Treasury Management System

Software packages· Published 21 Jan

Page 394 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025