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Value

Type

Buyer

Notice

AWARDED

26 Jun

—

Awarded

Tender

FTS

Transport for Wales Rail Limited (Utility Buyer)

Class 158 Transition and Redelivery Maintenance

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

British Tourist Authority t/a VisitBritain/VisitEngland

BTA2217 - Australia Mission 2026 Melbourne - Venue Booking

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

CHESHIRE EAST COUNCIL

The National House Project Membership Agreement

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

LATIMER (TENDRING COLCHESTER BORDERS GARDEN COMMUNITY) DEVELOPMENTS LIMITED

TCBGC - Commercial Support & Cost Consultant

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

British Tourist Authority t/a VisitBritain/VisitEngland

BTA2216 - Australia Mission 2026 Sydney - Venue Booking

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Historic England

ITT - Planned Preventative and Reactive Response Service (M&E, Public Health and Fabric) – Bessie Surtees House, Newcastle (UID 273M)

· Published 26 Jun

AWARDED

26 Jun

£92k

Awarded

Below-thresh.

London Ambulance Service NHS Trust

LAS ECU Subject Matter Experts for Training Courses

Education & training· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

DERBYSHIRE COMMUNITY HEALTH SERVICES NHS FOUNDATION TRUST

MANAGED SERVICE AND LICENCING CONTRACT FOR TRIAGE MSK

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

CLS Cyclical & Improvement Works 2026, Fees, Surveys, Lift 2026

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Bolton NHS Foundation Trust

Ground Lease in respect of land at Royal Bolton Hospital

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Essex County Council

Managed Network Services

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS · Services

Dacorum Borough Council

CCTV control room maintenance contract

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Development Bank of Wales

The Provision of a Loan Administration System

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS · Services

University of Strathclyde

Server and Switch Maintenance

IT services· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS · Services

NHS West and North London Integrated Care Board

WNL ICB - Flexserve UK Limited

Health & social· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Nottingham Trent University

Data Cabling Framework

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Somerset Council

SLA Online Traded Services Platform

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

National Employment Savings Trust (NEST) Corporation

CON-2526-PA2023- 161 - CRF

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS · Services

Rotherham Metropolitan Borough Council

Closed Landfill Maintenance

Repair & maintenance· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Adra (Tai) Cyf

Fframwaith Ymgynghori Adeiladu / Construction Consultancy Framework

· Published 26 Jun

Page 40 of 23300

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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