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165,209 noticesclosed · sorted by publication date

Page 412 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

17 Feb

£700k

Estimated

Closed

EASTLIGHT COMMUNITY HOMES LIMITED

Fencing, supply and install EAST0767

Construction work· Published 15 Jan

CLOSED

31 Jan

—

Estimated

Closed

Tyne & Wear Fire & Rescue

BA Personal Lines

Security & defence· Published 15 Jan

CLOSED

31 Jan

—

Estimated

Closed

Transport for London

Early Market Engagement for Future Workforce Services

Business services· Published 15 Jan

CLOSED

17 Feb

£300k

Estimated

Closed

THE UNIVERSITY OF CHICHESTER

Bishop Otter Campus: Measured Term Contract for student residences Courtyard Blocks "light touch" refurbishments

Construction work· Published 15 Jan

CLOSED

15 Jan

—

Estimated

Closed

NHS Supply Chain : NHS Supply Chain

Disposable Wipes for Surface Cleaning & Disinfection

Medical equipment· Published 15 Jan

CLOSED

03 Feb

—

Estimated

Closed

Bournemouth Christchurch and Poole Council

Market Engagement Event for BCP Council's Street Outreach Support Services

Other services· Published 15 Jan

CLOSED

13 Feb

£22.0m

Estimated

Closed

Stockport Metropoliton Borough Council

FPS Agreement for the Provision of Day Opportunities

Health & social· Published 15 Jan

CLOSED

17 Feb

—

Estimated

Closed

Hartlepool Borough Council

Activity planning support - Museum of Hartlepool's Tides of Change Project

Recreational & cultural· Published 15 Jan

CLOSED

31 Jan

£300k

Estimated

Closed

NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST

Additional Bed Capacity - Hepatology Services

Health & social· Published 15 Jan

CLOSED

14 Feb

£100k

Estimated

Closed

NHS Arden and Greater East Midlands Commissioning Support Unit

1920 Serious Mental Illness Health checks Outreach in Milton Keynes for BLMK ICB

Administration services· Published 15 Jan

CLOSED

07 Feb

£70.0m

Estimated

Closed

Devon County Council

CP2565-24 Contract for the operation of 18 Household Waste Recycling Centres (HWRC's) and 2 waste Transfers stations

Sewage & refuse· Published 15 Jan

CLOSED

10 Feb

—

Estimated

Closed

City of Bradford Metropolitan District Council

Burley Trojans - Groundworks and Changing Pavillion

Construction work· Published 15 Jan

CLOSED

21 Feb

£4.0m

Estimated

Closed

City of York Council

Electrical Testing and Remedial Works Framework

Construction work· Published 15 Jan

CLOSED

23 Jan

—

Estimated

Closed

London Luton Airport Operations Limited

L25001-Q-AML - Airline Route Profitability Analysis

Software packages· Published 15 Jan

CLOSED

14 Feb

—

Estimated

Closed

NHS England

NHS National Framework - Generics Housekeeping/Supply Chain Resilience Products

Medical equipment· Published 15 Jan

CLOSED

14 Feb

£200k

Estimated

Closed

Historic England

Archaeological Services in relation to Marine Protection 2025-2027 (NP225)

Architecture & engineering· Published 15 Jan

CLOSED

14 Feb

—

Estimated

Closed

FCDO Services

GMP Conakry Elec - 23/24 -Guinea

Architecture & engineering· Published 15 Jan

CLOSED

29 Jan

£25k

Estimated

Closed

York St John University

GB-YORK: International Payroll Services ITT

Business services· Published 15 Jan

CLOSED

19 Feb

—

Estimated

Closed

North East London NHS Foundation Trust Shared Service

NELFT - Non-Medical Prescribing Course

Education & training· Published 15 Jan

CLOSED

29 Jan

—

Estimated

Closed

Maidstone Borough Council

MBC Commercial Waste - Supplier Engagement

Sewage & refuse· Published 15 Jan

Page 412 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025